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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The hotel has multiple issues: it's outdated, smells of cigarettes, lacks a landline phone, has a nonfunctional microwave, and no ice machine. We experienced a 20-minute wait upon arrival with no attendant at the front desk. The breakfast options were limited to muffins, granola bars, and oatmeal, with no coffee or hot water available in the dispenser. Upon revisiting the front desk to resolve a key issue, the attendant on her personal phone, neglected to acknowledge me and seemed startled by my polite request for assistance... read more
Business response:
Dear Jennielynn, Thank you for sharing your feedback with us. We sincerely apologize for the many inconveniences you experienced during your stay. Your concerns about the room are shared and discussed with our team, and we are sorry we fell so short of your expectations. We aim to provide a comfortable and well-maintained environment. Please know that we will address these issues promptly with our team to ensure they do not happen again. We hope you will give us another opportunity in the future to provide you with a much-im... read more
they advertise free breakfast, they do not have that.
Business response:
Dear Amanda, Thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced with our breakfast and understand how disappointing this can be. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
The air conditioner was so loud, the bathroom was filthy spider webs not able to take a bath as there was no drain stopper, bed was squeaky, ants in bed, mold mold mold in bathroom, refrigerator was not working microwave was so old and rusty, bad customer service, no iron, no hair dryer, no coffee maker they said they had paper bag breakfast they had no coffee tiny muffins only and overall the entire property outside was filthy I would not recommend any one to stay here I paid over $200. to not sleep itchy all night due to t... read more
Business response:
Dear Mariaelena, Thank you for your feedback regarding your recent stay. We sincerely apologize for the numerous issues you encountered, including the cleanliness of the bathroom, the condition of the appliances, and the presence of ants. This is not the standard we strive to uphold, and we take your concerns very seriously. Your comments will be shared with our management team to ensure immediate improvements. We appreciate your insights and hope you might consider giving us another chance in the future. Sincerely,Hotel Man... read more
There's two items that are inexcusable otherwise this would have been a 4 star review. 1. The entire wooden vanity was delaminating (wood splintering on all the panels). There's NO excuse for renting out the unit in that condition - they are not doing inspections or they don't care!. 2. Rust was eating away on the bathroom door frames and caulking around the tub shrunk or missing. 3. The parking lot was excessively cracked and loose gravel all over. Spend some money on property maintenance Extended Stay!
Business response:
Dear Gerald, Thank you for your detailed feedback regarding your recent stay. We sincerely apologize for the maintenance issues you encountered, including the condition of the vanity, bathroom door frames, and parking lot. Your concerns are valid, and we take them seriously as we aim to provide a comfortable environment for our guests. We will address these issues with our maintenance team to ensure necessary improvements are made. We appreciate your insights and hope to welcome you back for a better experience.Sincerely,Hot... read more
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I think it was expensive for what they offer. Room was dirty and bathroom didn’t have a light so they put a table lamp on the bathroom counter.
Business response:
Dear JOHN, Thank you for your feedback. We apologize for the cleanliness issues and the inconvenience with the bathroom lighting. We understand your concerns about the value of your stay and are reviewing our pricing and room conditions to better meet our guests' expectations. Your input is valuable as we strive to improve our services. We hope to have the opportunity to offer you a more satisfying experience in the future. Sincerely,Hotel Management
I am really disappointed. First of all there is no staff on duty. We came late and there was a night guard only who did not speak english. Also at check out, there were 3 couples waiting but no staff. We waited 10 minutes and then left before we could check out. Hotel is very old and it has not been maintained. Room was very very bad. There were bugs in the sink and spider in the ceiling. The bed was the worst, it made so much noise and terribly uncomfortable. Probably the worst bed I have slept in the last 10 years. I will ... read more
Business response:
Dear Ugur, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the lack of staff, maintenance problems, and cleanliness concerns. This is not reflective of the high standards we aim to uphold, and we are taking immediate steps to address these issues with our team. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations. We appreciate your comments and hope to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,046 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.