Extended Stay America - San Diego - Fashion Valley

Business response:

Dear Nelson, Thank you for your feedback. We’re sorry to hear about the issues with the TV and mattress quality during your stay. Your comfort is important to us, and we are addressing these concerns to enhance our guests' experience. We appreciate you bringing these matters to our attention and will work on improvements. We hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management 

Business response:

Dear Matt, Thank you for your feedback. We’re sorry to hear that the room did not meet your expectations regarding size and cleanliness. Your comments about the smell and room size will be reviewed with our team to address any issues and make necessary improvements. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Chanel, Thank you for bringing this to our attention. We sincerely apologize for the condition of your room and the noise disturbance you experienced. Cleanliness and guest comfort are our top priorities, and we will address these issues with our housekeeping and maintenance teams immediately. We regret the inconvenience and will work to prevent such occurrences in the future. We hope to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Jeffrey, Thank you for your feedback. We are sorry to hear about the issues with the furniture, air conditioning, and the overall condition of the property. This is not reflective of our standards, and we are taking immediate steps to address these concerns with our maintenance and renovation teams. We appreciate your comments as they help us improve our services. Thank you for bringing these matters to our attention, and we hope to offer a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Tia, Thank you for sharing your experience with us. We are deeply sorry to hear about the cleanliness issues you encountered. This is not the standard we strive for, and we are taking immediate steps to address and rectify these concerns. Your feedback is crucial in helping us improve our services. We would appreciate the opportunity to make things right and hope to welcome you back in further.Sincerely,Hotel Management 

Business response:

Dear Leo, Thank you for your feedback. We apologize for any confusion regarding your check-out time. We are reviewing our records to address this discrepancy. We regret that your stay was shorter than anticipated and would like to understand more about your experience to prevent future issues. We hope you might consider staying with us again for a better experience.Sincerely,Hotel Management