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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
It’s very dirty, the territory is dirty, it smells like garbage. It was a terrible experience for $272. Breakfast has the same name, coffee, tea and muffin.The stove doesn't work, there are no dishes, the walls are torn.
Business response:
Dear Alona, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect our standards, and we are addressing these concerns immediately. We regret any inconvenience caused by the cleanliness, breakfast, and room conditions. Your comments will help us improve, and we hope to regain your trust on a future visit. Sincerely,Hotel Management
It was old, dirty, smelly.
Business response:
Dear Irma, Thank you for your feedback. We regret that your experience did not meet your expectations. We are committed to maintaining high standards of cleanliness and comfort for all our guests. Your comments are valuable to us, and we will use them to improve our services and facilities. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
Room smelled like cigarettes all around was dirty the stairway, halls. everywhere smelled like cigarettes for it to be a “no smoke” property
Business response:
Dear Elijah, Thank you for your feedback. We apologize for the unpleasant experience you had regarding the cigarette smell and cleanliness issues throughout the property. This does not reflect our standards, and we are taking immediate steps to address and rectify these concerns. Your comments are invaluable, and we appreciate your understanding as we work to ensure a comfortable environment for your future stay.Sincerely,Hotel Management
Smelly, run-down, gnats in room, awful breakfast Check in was awful - I waited for 15 minutes at the front desk because the one person working there decided to run out to a store just before 5:00pm and leave the lobby unattended. Then once I got into my room and unpacked, I tried to use the TV, but none of the channels worked. I tried calling the front desk from the room while I ate my (now cold) takeout dinner and the line just rang and rang for about 15 minutes while I ate. I walked down the the lobby and when I told them ... read more
Business response:
Dear Ken, Thank you for the review and for staying with us. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. We are also sorry for the issues you experienced with the television and breakfast. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not being able to do so. We value your feedback as we are always striving to improve our guest experience. We will address ... read more
Never staying again at this chain
Business response:
Dear John, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,047 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.