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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Motel manager is thief Okay the manager at this hotel was accused of stealing $800 out of the guest room in Idaho in the year 2015 I don't care what you say he should not be a manager they're very discriminatory here watch how your room looks okay cuz I put you in the room that's filthy and they don't even care right Paula she is one of the rudest people you will ever get and she's real real racist don't get messed up and there's another one she just receipts so I don't know what to say this hotel is dangerous to people beca... read more
Business response:
Dear Ketura, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Disappointing Water continually streamed from the tub faucet no matter what I tried to do to stop it. It was run down and the floors were dirty. Lots of smoke odor around even though there is a designated smoking area and it was really loud. The staff did not seem to care about the water running when I reported it. There was not an option to move to another room as SD was super busy with conventions.
Business response:
Dear Jill, Please accept our apologies for not meeting your expectations regarding the condition of your suite. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We also apologize for disrupting your stay due to the lingering smell of smoke and the noise disturbance in the building. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We assure you that what you experi... read more
The place has seen brighter days. It is adequate but barely. you have to now pay $5 per day for parking, must ask if you want shampoo (they will supply but not automatically) sheets in room stained and wrinkley - probably clean but it looks suspicious. Everything looks worn out and over used. high time for a renovation. also the "breakfast" is as cheap as humanly possible. cheap coffee, cheap creamer, cheap breakfast snacks. It was adequate for one night. I will pay up a few dollars more and go with a bigger hotel next time.... read more
Business response:
Dear Victoria, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and p... read more
Don’t clean my room at all or pickup dirty towels& sheets
Business response:
Dear Donna, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your stay. Please understand that our housekeeping services may differ from traditional hotels, as we aim to respect the privacy of our guests during extended stays. Our front desk can assist you if you ever need fresh towels or linens. We appreciate your feedback and will use it to improve our services. Thank you for choosing to stay with us, and we hope you'll consider returning for a more comfortab... read more
The maintenance man never came toilet is stopped up sink was stopped up. I had to go buy the stuff to unstop the sink and the tub.but I’m stuck here now because I don’t feel like moving to a another location
Business response:
Dear Donna, We sincerely apologize for the inconvenience you experienced in your bathroom. Unfortunately, maintenance issues arise occasionally, and we are sorry for being unable to resolve this immediately. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. Please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you consider this... read more
Trash under bed, cup of water full of cigarette butts in the corner near the window and a smell that an open window couldn’t fix. Poor location (though I knew booking an in land hotel would be cheaper) but damn this hotel was NOT worth $160 a night. Spend another $40 and stay somewhere clean and with staff that don’t look like they hate their life.
Business response:
Dear Leah, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during your room preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,047 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.