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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The amenities listed on the site were not in our room. I booked specifically because it was an air conditioned room which is was, however it did NOT cool the room at all. I had to buy fans at a nearby Costco. When I mentioned it to the front desk I was told they would make it right by discounting my stay which never happened. Lesson learned will not be booking at any Extended Stay in the future which is unfortunate because the location is so close to my family member which I visit quite often.
Business response:
Dear Guest, Thank you for your recent review of your stay at our hotel. We sincerely apologize for the inconvenience you experienced during your stay. We regret that the amenities didn't meet your expectations and the air conditioning didn't provide the desired comfort. Your feedback is invaluable, and we take it seriously. We are also sorry for the misunderstanding regarding the discount. We hope you reconsider and give us another chance to provide you with a comfortable and satisfactory experience in the future.Sincerely,H... read more
TERRIBLE, Worst Extended Stay EVER. Took a trip from LA with my wife and identical twin brother to see Padres play for our 50th birthday. TERRIBLE CHOICE, picking this Dump. Nasty gnats and bugs flying all around the room, couldn't make love on my birthday night because sleeping in our clothes was the only way to catch a nap. I really want a REFUND. PAY THE GASLAMP PRICES, THIS Extended stay will disappoint if your standards are above a 4 on a scale where 10 is best.
Business response:
Dear Keith, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement. Meanwhile, reach out to us at the hotel so we can review your charges and assist ... read more
The room door did not lock and the room smelled of old dirty carpet. Strange thing is the floor was vinyl 🤔. I was mov3d to another room with a door that locked, but smelled the same ans this time the tv did not work. 3rd room was a charm, same smell, but the door locked and the tv worked. Very run down and old rooms. Staff was very helpful and nice, but hotel definitely needs some upgrades. Not work the $$ I paid.
Business response:
Dear Frank, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by switching rooms multiple times. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconvenien... read more
I don’t recommend it
Business response:
Dear cirilo, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
I was truly displeased at the number of flys and gnats soaring around in the room. It was very annoying. I felt as if I was on an indoors version of Naked & Afraid suffering with insects flying in my face all night. I thought they could be coming in from the outside vent while the A/C was on; so I turned it off and dealt with the heat. It didn't help. I barely slept and couldn't wait to get out of the room the next day.
Business response:
Dear Kevin, We apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. Please give us another chance and revisit for an outstanding... read more
Front desk staff - not helpful. Asked to locate a room. They just argued with me. The room was filthy. There was hair in the towels. The area was unsafe. No security. Lots of people on the street nearby. Did not feel safe at all. Requested nonsmoking room. The room smelled completely like smoke.
Business response:
Dear Samantha, Thank you for being our guest. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh, but they missed a few spots, which impacted your time with us. In response to your feedback, we will be working to address this in a better way for our future guests. Also, we regret the disappointment of not getting a smoke-free room. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it approp... read more
The remote did not work the toilet was dirty
Business response:
Dear Sylvia, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that need attention. We apologize for the inconvenience caused; your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management
Terrible Mattress and Noisy. The mattress needed to be replaced about 10 years ago. It was soft, lumpy and I swear I could feel every spring. The hotel is close to a major road and the traffic noise is very noticeable.
Business response:
Dear Cary, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our apologies for your issues with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Also, we are sorry for the highway noise issues you experienced. Our front desk is always available to help make you as comfortable as possible by changing your room with less noise and improving the time. We hope yo... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,047 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.