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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Never again This place is terrible. Beds are uncomfortable. Hair in the bathroom sink. Shower curtain doesn’t reach the ground, so the bathroom floods when someone showers. Towel rack fell off the wall when I hung a towel on it. I chose a place with a ‘kitchen’ so I could feed the kids. But! The front desk didn’t even have 4 plates to give us. All out. The ‘kitchen’ is a two burner stove with no counter space, squeezed into a tiny hotel room. There are ‘no smoking within 25ft of the building’ signs up everywhere, but all oth... read more
Business response:
Thank you for being our guest. We want to sincerely apologize for the issues you experienced during your stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience, and we ensure taking appropriate measures to address these problems and prevent future occurrences. Please be assured that we understand your frustration, and we welcome the ... read more
Not impressed I am use to staying at a more high end hotel this is not my favorite hotel
Business response:
Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for not meeting your expectations and for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit us again. Sincerely, Hotel Management
when arrive was told room was sold and only had a military one with no tub only a chair to wash attendancetold to blame Expedia for oversold rooms and if dint like to go and find anotherhotel at 6a;30 pm next morning a free breakfast was a cup pf coffee and a snack when returnedon afternoon room was not clean all dirty so my wife retuned home this was so humiliating.
Business response:
Jose, thank you for taking the time to review our hotel. We regret not meeting your expectations with your room and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Very run down hotel First, the employee at the front desk was very nice. But the hotel is very run down and in need of update. Not at all like the pictures. No frills hotel. Felt very dirty. Everything smelt like smoke. Sketchy people in parking lot. The “picnic” area was an old BBQ and table and no grass whatsoever. Being in a nice, new business park you’d think it would a upscale hotel but nothing about the place is upscale but the price.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Worst experience ever! When I arrived at the hotel, the receptionist/check in lady Paula was on the phone helping another customer, I waited about 18min before she was able to check me in. I was given a room in the back facing the bushes, the area was sketchy, smokers in the hallways. I could not breath well. I asked for a non smoking room, when I got in my room it looked ok as in I could manage, but there were smokers in the halls, I was smelling the marijuana & cigarette smoke. I was becoming short of breath in my room. Pl... read more
Business response:
Modupe, thank you for your candid review. We are disappointed your stay was anything other than perfect, as that is what we strive to provide each guest. Please allow us some time to review this with our team. We hope to have another chance to show you the authentic, warm hospitality for which we are known the next time you return to this area. Sincerely, Hotel Management
The hotel was by update. No elevator to 2nx flor yeah all over. Dirty stairs I will no stay in there
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry that the lack of elevator service on our second floor was an inconvenience.We hope you will consider giving us another opportunity to host you in the future and to welcome you b... read more
Abandoned at the 23 Hour! I called to check in early and was told to come in. I arrived at 2:45pm to be told no rooms were ready and I couldn’t check in. I explained that I would be on a boat & couldn’t be back till 10:30pm. No problem I was told. I returned at 10:45pm & was given room 153. I went to the room and it was 81 degrees in the room. The thermostat said inside temp 81 but the a/c was set at 68! I called to the front desk & was told, “Yes, I’m sorry there are no other rooms & the a/c is broken. We are sold out!” I s... read more
Business response:
Jill, thank you for sharing the specifics of your stay with us. We are sorry for the disappointing experience you had and apologize for the concerns you had with the air conditioning unit. We will review your comments with our maintenance team and make sure the problem is resolved immediately. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.