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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Felt like a typical road-side motel. Very old and dated. Bathroom cabinet did not close. No elevator, which being on the 2nd floor, was not ideal. Mold in bathroom. Definitely could use updating. Only plus was the fridge.
Business response:
Dear Heidi, Thank you for reviewing your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we can improve and what you enjoyed about your time with us. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely,Hotel Management
Leftover in the fridge (fish n cheese) left by the previous guest not removed…have to ask the front desk for shampoo , soap and others
Business response:
Dear Florante, We apologize for the housekeeping issue you experienced in your suite. Our team must have overlooked this when making your room ready for occupancy. We also apologize for the lack of toiletries in the room and the inconvenience of going to the front desk for it. Your frustration is entirely understandable, and we assure you we will take adequate measures to correct this. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
No bueno The first room I was given had a broken door handle and it was extremely unsafe. I immediately went to the office to switch to a different room. The other room had a shower head that didn’t work and all the furnishings are in poor shape.
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay and appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you for bringing this to our attention. Although your experience is not typical, we have room to improve and you have our assurance that we will. Please give us a chance to make it up to you on a future visit.Sincerely,Hotel Management
Our room had bedbugs. The manager was supposed to contact me, but never did. I purchased a one-day faster internet service, but it was still bad and dropped me from a meeting. Paper-thin walls, you can easily hear the neighbor's normal conversation. Place is old, same counters from the 80s/90s. I've been to many Extended Stay America's because all of them were great. This Extended Stay America "suites" San Diego America does not only fail to meet customer satisfaction, but it fails the Extended Stay America Suites standards ... read more
Business response:
Dear Daniel, Thank you for taking the time to share your review. We are disappointed that we failed to provide you with an exceptional experience. Providing seamless service and outstanding accommodations is our priority, and what you experienced is unacceptable by our standards. Furthermore, our pest control provider does service our hotel on a routine basis. Therefore, we will review the issues you mentioned with the concerned individuals to see what went wrong and ensure such cases are not repeated. While we know this sta... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,047 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.