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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was told that breakfast was included. There was no breakfast. TV in the room was not working. Shower complete not closed…. Cigarette buds in the elevator. No house keeping
Business response:
Dear Yukiko, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope... read more
It wasn't as picture water would not turn off in the bathroom. The room was moldy no air vents.
Business response:
Dear Kevin, thank you for your recent stay and your feedback. We would like to apologize for the issues you experienced during your stay. This type of stay is not typical of our hotel and the service we deliver. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the great stay you are familiar with and deserve. Sincerely, Hotel Ma... read more
They didn’t honor my reservation through Expedia. I was stranded 400 miles from home with my 12 year old son.
Business response:
Dear Anthony , thank you for sharing your review. We are sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Bathroom sucked And no one to clean it No plumber to fix tiolet
Business response:
Dear Veerinder, thanks for your candid response. Our team strives to ensure an exceptional experience for each guest. We are genuinely sorry that the bathroom of your room did not meet your expectations and that several inconveniences led you to a less than favorable impression of our hotel. We appreciate you bringing these observations to our attention, and we assure you that they will be fixed at the earliest. We are hoping to host you again soon and score a better rating. Sincerely Hotel Management
Not Recommended for The Price! When we arrived, they told us they are short in staff and the room is not ready. We finally could check-in around 5:45 pm. The bed was very uncomfortable and smelly. The breakfast was just coffee and instant oatmeal! Not recommended at all!
Business response:
Dear Foad, we apologize for all the difficulties you encountered during your stay. Your room should have been clean and ready upon arrival, and we are working with our team members to ensure such incidents do not happen again. Also, your feedback about our grab-and-go breakfast is shared with our Brand Leaders, so they know our guests' desires regarding breakfast choices and assist them in determining future offerings. We would appreciate another opportunity to provide you with a better experience on a future stay. We hope y... read more
Muy sucio, huele muy mal, las instalaciones muy viejitas y descuidado en general, no me agrado, no volvería a hospedarme en ese lugar.
Business response:
Ignacio, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
It started from the time I first got there. I drove up and seen tweekers hanging out in the parking lot. Then I was told I can originally check in at 3pm but could'nt untill after 6pm because lack of staff on site. I got to my room and the toilet didnt work so the guy that checked me in at the front desk had to come up to my room and work on fixing the toilet for 30 some odd mins to get it working.... not to mention when I decided to finaly take a shiwer there was no hot water, for 3 days that I was there i had to take a col... read more
Business response:
Thank you for your stay at our hotel and your comments. We sincerely apologize for the maintenance issue you outlined and that you experienced difficulties during your stay with us. We have shared your comments with our entire staff, and we will take the appropriate action to ensure a better outcome going forward. We hope that we will have another occasion to meet your expectations and welcome you back in the future. Sincerely, Hotel Management
Made and prepaid Reservation. When i arrived, they were sold out.
Business response:
Sheena, thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
I wish I could get a refund since I only stayed for 15 mins and left. Check in took a while and there were two white trash cans collecting water. Maybe a ceiling leak? The fridge in the room was dirty and so were the burners. The remote had cat hair on it. I was so disgusted that I left and after being there for 15 mins.
Business response:
Andrea, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that,we sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.