This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was decent. The room was and I loved how they had a cute kitchen. However , I had for towels and never received and even extra towels and they said they replace dirty towels and dont give extras.
Business response:
Dear Maria, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Complimentary breakfast was a joke, literally just an expired individually wrapped chocolate muffin and coffee that they put away an hour before breakfast ends ? Our key stopped working probably 7 or 8 times throughout our 2 night stay* We got back to the hotel pretty late and of course the key didn't work so I went to the front desk there was no one there. I called their phone number,the "overnight" number, I called customer service, used the phone on the wall yet no Answer. I knocked on the office door, the break room door... read more
Business response:
Dear Samantha, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. We are wholly committ... read more
Location is good. Extended stay has put in some serious cost cutting measures. They don’t provide utensils until you ask for it. When I asked for it they did not have plates , spatula. They ran out of dishwashing liquid. No shampoo until you ask for it. Only two towels provided in bathroom. I had to go to the reception multiple times to pick up utensils and soap. Very limited room service. Overall decent stay for the price. But extended stay was much better before
Business response:
Dear Kunal, Thank you for reviewing your recent experience with us. We are committed to delivering a seamless visit for our guests and genuinely apologize for any inconvenience you faced during your stay. Your feedback is crucial in helping us identify areas for improvement. Please be assured that your concerns will be shared with the team for immediate attention. We hope to have the opportunity to welcome you back and regain your trust in our hotel.Sincerely,Hotel Management
Pick a better place This hotel is so getto. The hallway smells like weed and the lights are deemed
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Also, the maintenance team is reviewing the lights and will improve if they are missed in a few spots. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerel... read more
Staffing was too low and front desk uncovered often, resulting in multiple waits. Lobby elevator did not run to 3rd floor and required stairs from 2-3. No ice machine or ice available on property and clerk said “just go to the gas station up the street”. I guess I was just expecting something more but location was perfect for need and price for night would definitely be a benefit to some.
Business response:
Dear Bill, We are very sorry for any stress caused to you while staying with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional sta... read more
Trip was Thursday to Sunday... I arrived on Thursday, waited 15 mins for someone to show up at the desk. Room had a bad Oder/smell during the whole stay. I was locked out of my room Friday night and Saturday night after dinner, keys were reset because someone removed my key access. Noone cleaned my room, never had housekeeping show up to my room during the whole trip, saved on tipping the housekeeper $22.00. Not recommended to stay.
Business response:
Dear Juan, We're sorry to learn about the issues you encountered during your stay. It's clear that we fell short of providing the level of service and comfort you deserve. I sincerely apologize for the wait at the front desk, the unpleasant odor in your room, and the inconvenience with your door key access. We take your feedback seriously and will address these matters immediately to ensure improvements in our services. We hope to have the opportunity to provide you with a much more positive experience in the future.Sincerel... read more
They need to remodel the place if they want to stay in business
Business response:
Dear Jean, Thank you for the evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve.SincerelyHotel Management
Property is very run down and items in the room did not work
Business response:
Dear Leanna, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions. Please be assured we will address these issues with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.