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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed here in the past and it was good. Now the property is not maintained at all. The hall rugs are filthy with lots of stains. The dresser drawers were broken. They allow dogs which is good but the surrounding ground are covered with cigarette butts and dog poop. It’s in a nice commercial building area but probably worst property in the area cleanliness wise. Several area need paint. According to Expedia, “breakfast included.” Won’t argue semantics but it’s coffee, instant if you want decaf, instant oatmeal as long as ... read more
Business response:
Dear James, We are grateful for being such loyal guests to our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We assure you we are working hard to improve, and we wou... read more
I checked in but had to wait for at least 15 minutes for the desk clerk to show up!! Even called the phone, but nothing.
Business response:
Dear Steve, Thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area.Sincerely,Hotel Management
The wifi was weak and so for business reasons and travel will not recommed at all
Business response:
Dear Prashant, Thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Thank you for bringing this to our attention; we have addressed this with our technical team, and they are already fixed for your use. It was a pleasure hosting your visit; please come back soon! Sincerely,Hotel Management
This place was very filthy and we got a room with a broken sink the fridge did not work. We did not have hot water. The towels given to us had stains on them. They gave us used toilet paper with nothing left on the roll. There were stains all over the floor. We stood on the first floor and there was so many people who did not stay there wandering the parking lot. Would never stay here again.
Business response:
Dear Vanesa, It was disappointing to read that we did not meet your expectations or ours, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
I stayed in room 219. I noticed a bug on the bed earlier in the day, but it didn't appear to be a bed bug. I woke up in the middle of the night to another bug crawling over me. I called the front desk to see if I could get another room, and they said no. As I was on the phone with them, I saw yet another bug crawling in the sheets. I don't think they were bed bugs, but still, multiple insects crawling in a bed in unacceptable. Very disappointed. I ended up leaving that night, driving back home to Los Angeles at 1:45am. Mad a... read more
Business response:
Dear Cory, Thank you for taking the time to review our hotel. We are disappointed to read your visit did not meet the high standards we strive to provide every guest. Our pest control provider does service our hotel on a routine basis. Even so, we will inspect the room you occupied for any lacking aspects and prevent such problems from affecting future guests. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you deserve.Sincerely,Hotel Management
Don’t stay here! No one at front desk. Dirty!
Business response:
Dear Felicia, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry our front desk team fell short of providing the excellent service we strive for daily. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Moreover, we also apologize for the condition of your suite and any oversight on our part. Our Housekeeping team usually does a great job maintai... read more
The room given to me had significant carpet stains and holes.
Business response:
Dear Roy, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with the carpet in your room, and we sincerely apologize for not meeting your expectations. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.