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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I got to the room it was dirty with empty beer bottles dirty towels on chair bed unmade. I called the front desk informed them and said I would go get something to eat and be back in a few hours. Upon getting back to the room 3 hours later it was still dirty. Only after go to the front desk and requesting the manager did it get cleaned.
Business response:
Michael, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address the cleanliness issues you outlined. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
waited 15 minutes for someone to come to the lobby.. check in was at 3, it was 5 o'clock and my room was finally ready. pictures are not accurate .. dirty room and old furniture. never will i book with extended stay
Business response:
Thank you for posting a review of your stay. We regret our front desk staff was not available during the time you mentioned and that we were not able to provide you with a room in a timely manner. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the service issues you encountered and take steps to ensure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy a bet... read more
mission valley extended stay hotel Checked into the hotel. Sense a smell of marijuana occasionally. The hotel room (118) was temperature controlled and nicely air conditioned, however, the shower faucet was leaking quite excessively and the toilet did not flush properly. As I was departing the hotel to meet with family, I reported the issues to the front desk and an on-site maintenance person attempted to address the issue. When I returned later that evening, the faucet still leaked and the toilet still did not flush properl... read more
Business response:
Thank you for your honest evaluation. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. We are also sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. W... read more
This is a run- down dirty hotel. Horrible room, bed bugs, mold, and just plain awful.
Business response:
Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Place was grimy Don’t stay
The bathroom sink was dirty and stained and I found a used q-tip on the floor behind the chair, so disappointed. Made me feel like the room wasn't properly clean and especially since we are going through a pandemic right now. Won't be back or recommend this to others.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.