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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It seems like the hotel his only one employee who handles everything. The room did not have shampoo, you had to ask for it at the reception desk. They have a non-working fridge in the room that smells horrible. Our room wasn’t serviced the next day, the bed wasn’t made nor the trash was taken. I called the service desk and was told they only clean the room once every two weeks. Unbelievable!
Business response:
Dear María, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your feedback is invaluable as we are committed to providing the best experience for our guests. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known... read more
The breakfast service is a shame, the carpet in the room was a disgrace
Business response:
Dear URSULA, We appreciate your feedback and regret any inconvenience caused by the breakfast service and the state of the carpet in your room. We understand these issues may have detracted from your overall experience, and we apologize for falling short of your expectations. Rest assured, we will take steps to improve the quality of our services and facilities and hope to serve you better in the future.SincerelyHotel Management
I didn’t like that the building was runned down, dirty, outdated, and smelly..
Business response:
Dear Gabriella, We appreciate your feedback about your recent stay. Your observations are important, and we understand the impact of the overall condition on your experience. We apologize for any inconvenience you faced. Your input helps us recognize areas for improvement. We hope you were able to enjoy the surrounding attractions. Should you consider staying with us again, we're committed to making your stay as comfortable as possible. Thank you for sharing your thoughts, and we value your patronage.Sincerely,Hotel Manageme... read more
The staff was great. It’s the roaches in my room I did not like 😬
Business response:
Dear Edward, Thank you for reviewing your experience during your recent visit and appreciating our associates. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention.We hope you will give us another opportunity to provide you with a better experience. Thank you!Sincere... read more
The exterior was nice but once you walk in it’s dated and unkept. The elevator was broken and you could see hand marks and grime on the stainless steel doors. I brought Clorox wipes with me and We wiped everything down and our wipes were dirty-and this room apparently was just cleaned. The floor was sticky and there was grease alongside the refrigerator and cabinets. The following morning our bathroom sink was clogged, it took them 2 days to unclog it-luckily we had the kitchen sink to use. I did kill a roach off the wall. T... read more
Business response:
Dear Alicia, Thank you for being a guest at our hotel. We sincerely apologize for the multiple issues you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret the discomfort you endured. We are actively addressing the cleanliness and maintenance concerns you mentioned, including the elevator, room cleanliness, and amenities. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We're grateful for your patience, and we hope you wil... read more
My room was in a bit of disrepair, with a bit of an off putting odor from the start, and there are signs posted warning of lead exposure from old brass fittings. Overall the establishment could use some updating.
Business response:
Dear Christian, We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.