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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NONTHING
Business response:
Dwane, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
I like the location. I don’t like the lead staff. He is rude
Business response:
Jeffery, thank you for your recent visit and for your feedback. Please accept our sincerest apologies for not delivering the professional service you deserved. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Bad condition, false advertisement, dirty room
Business response:
Dear guest, thank you for your candid feedback. It is disheartening to hear that we failed to exceed your expectations. We have shared your concern regarding the cleanliness of your room with our housekeeping team for improvement in our service delivery. We are grateful for your review and have taken note of the rest of your concerns. We hope you will consider giving us another chance to serve you with the hospitality you deserve. Sincerely, Hotel Management
Please avoid this hotel. Guests yelling at staff saying their stuff was lost/taken. Three cop cars on the property the next day. No housekeeping unless you stay for a minimum of 7 days. To go breakfast was only coffee. Breakfast closed 30 minutes early because they ran out of coffee. Room coffee maker broken. Elevator inspection certificate expired. No conditioner in shower.
Business response:
Thank you for selecting our hotel and being our guest. First and foremost, we appreciate you driving our attention towards the concern of the elevator. Please be assured we will share your message appropriately, as we take the safety of our guests seriously. We are also sorry to know about the coffee maker and the breakfast. We will utilize your comments to enhance our guest experience. We hope to serve you again. Sincerely, Hotel Management
Not very good
Business response:
James, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Smelly hotel. Expect limited rest and sleep. I had doubts about this hotel but an employee of my customer had limited per diem and he picked this hotel to keep it under. First thing I noticed is smoke or weed smell in hallways. Got in to the room and it smelled like old carpet dingy smell. I can only sleep about 4 hours. Making the AC cold did not help. No 24 hours reception. Office hours sign said 7AM to 11PM. The worst was when some bugs bit me while I was sleeping. I thought the the sheets were itchy until I see a small r... read more
Business response:
Thank you for evaluating your stay with us. We regret the disappointing experience you had with us and apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The property felt dirty. Halls needed vacuuming, toilet was dirty. Room and halls had a funny musty smell. Picture on line do not reflect the actual property.
Business response:
Ryan, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The ABSOLUTE WORST!!! I will never recommend another extended stay America to anyone. The person at the front desk was even horrible the was Desean didn’t care if we needed clean towels he said to bad , it says on the web site free breakfast which is coffee and a muffin it was never there . If you want your room cleaned cost extra , refrigerator was filthy, carpet was filthy and smelled. The towels were stained. There was dog poop every where in parking area . When I walked in to the hotel there was a dirty diaper and garbag... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Management did not enforce the no smoking policy. Each night the second floor reeked of smoke from cigarettes' and marijuana. Extended stay did not keep their end of the contract to provide a safe and healthy environment to stay in.
Business response:
Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.