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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Room was infested with roaches This is advertised as a Non-Smoking Hotel, hallways smell strong of smoke/Marijuana as soon as you stepped out of the room.
Business response:
Dear Anna, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Hopefully, we will have... read more
Definitely would NOT stay here again! As soon as we walked into our room and turned on the light, cockroaches were seen walking around on the floor, kitchen countertop and in the refrigerator!!!!! The receptionist was nice and immediately apologized for the inconvenience and transferred us to another room! But either way, last time we stay at this hotel.
Business response:
Dear Victoria, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We assure you that we take every measure to prevent insects from entering our premises. Our pest control provider regularly services our hotel, but we will discuss the matter with them to ensure they take all necessary actions to prevent future problems. We regret the frustrations you experienced, and we are very grateful for your patience. While we know this stay did not meet your expectat... read more
Check out service was ridiculous. Line of people waiting to check out and no one in sight to help at front desk. Kid finally showed up and looked disheveled and seemed to not want to be there. No shampoo/conditions, etc. in the room ready to be used. No coffee in rooms, shall I go on? Smell was unclean.
Business response:
Dear Lynnette, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you for your feedback. We hope you will give us another opport... read more
Toilet leaked. Ruined my clothes.
Business response:
Dear Rainerio, We appreciate the time you took to provide a review of our establishment. We understand how frustrating it can be to experience such issues and apologize for the inconvenience caused. We are identifying the root cause of the problem and implementing measures to prevent such occurrences in the future. Thank you for bringing this to our attention. We value your patronage and hope to provide you with a better experience.Sincerely,Hotel Management
Dirty, filthy place. Out of any sanitary norms. Resembling to the one star road side motel, and they shamelessly charge some 130-150 per night.
Business response:
Dear Aram, Thank you for your feedback. We understand that the cleanliness of our hotel is of utmost importance, and we are genuinely sorry that we failed to meet that standard during your visit. We assure you that we take this matter seriously and will address it with our housekeeping staff to ensure that it does not happen again. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Great Location.Nothing Fancy Very Clean Location and check-in were excellent. Room set-up and cleanliness were excellent. ✨✨Downside were broken drawers that stayed halfway open and trimming missing on half of drawer. Their Grap & Go was coffee, miniature muffins & micro oatmeal 😵💫
Business response:
Dear VIRGIL, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our housekeeping team as we want our guests to have a perfect hotel experience while with us. Considering our location, please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.