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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here We had two rooms the first one was kind of dirty and the tv didn’t work, only one part of the stove worked and the shower thing would not release for the tub to fill up so they gave us an upgrade to a king room. This room was worse, there was ants, the microwave leaked after food was inside this nasty yellow fluid and the refrigerator was leaking as it can be seen from the picture below so we left the hotel and they told us they could not check us out or refund us.
Business response:
Shanice, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your rooms. Your feedback has been discussed with the appropriate team members to address the problems you outlined. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
No sleep to be had Guy above did not sleep all night. Just paced the floor. Kept us up all night.
Business response:
Dave, thank you for your review. We are sorry you were disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Kelly, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Got checked in and went up to the room. Was disappointed with the room. The pictures on the web site showed much nicer. Looked more like a motel 6. Also offer free breakfast and because of COVID they stopped serving. This should have been stated. Also bed and pillows are very hard. Everything was clean.
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our department heads so that we can take corrective actions. We also regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We value you as our guest, and we are sorry for the inconvenience during these times. We wo... read more
No toiletiries other than shampoo. Old appliances. Felt very old and run down.
Business response:
Reanna, thank you for being our guest. We are sorry for the sub-standard experience you had and apologize for the disappointment you had with our facility. We have addressed your comments with the appropriate individuals so we can be sure to meet the high standards in the future. Please consider giving us another opportunity to serve you again. Sincerely, Hotel Management
Kitchen had roaches and ants. They ran out of towels and told my husband and I to wash the ones we used or bring down our towels so they can wash them.
Business response:
Thank you for the review regarding your visit. We apologize for the cleanliness issue in your suite. We have discussed your feedback with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. We are sorry for the inconvenience you had regarding towels. Please know, fresh towels, linens, and toiletries are available at the front desk as often as needed. Thank you for the valuable feedback, and we are grateful for your patience. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.