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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT DO IT booked a 2 night stay here to move my child into college. room and bathroom were DIRTY - pillows and bedding smelt dusty and gross. - didnt want to use towels to shower since everything felt so dirty. had no choice but to stay first night as we arrived late after traveling all day. didnt bother coming back for second night and booked elsewhere. very disappointing - especially during COVID that it did not feel sanitary. thankfully I had some lysol wipes with me to at least wipe down bathroom.
Business response:
Heather, thank you for being a guest at our hotel. We sincerely apologize your suite was not in the spotless condition it should have been. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure we are following strict guidelines on delivering clean and well-maintained accommodations. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Adelaide, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Managemen
Dirty & Run down There is a sign at the front desk warning you that pipes in the building may cause cancer. The kitchen counters in the room were ripped,exposing the material underneath and my shower did not drain. I checked out early after 1 night. The lady at the front desk was not wearing her mask. The hotel felt old and dirty.
Business response:
Thank you for your feedback. We apologize for any negative experience related to your recent visit and regret the difficulties you encountered with our accommodations and our hotel. We have shared your concerns with the appropriate teams so that they can take the necessary steps. We hope you will give us another chance to make a better impression. Sincerely, Hotel Management
Ill start with the positive, the staff were AWESOME, I dont have anything negative to say about the customer service, as i cant blame them for the look of the room. When i stayed in extended stays in the past, the rooms were VERY nice and fitting for just 1 nighy extended stay. Thank goodness i was only there for 1 night. The exterior of the hotel is ok, typical look of an extended stay, BUT THE INSIDE wasnt too hot. I received my key, i go to the door and was afraid to open my door because i wasnt sure if someone was still ... read more
Business response:
Thank you for being loyal to our brand and for taking the time to share your review. We are sorry for the disappointing stay you had and regret your suite was not in a spotless condition as it should have been. We understand your frustration and have shared your comments with the housekeeping team to be more diligent going forward and to ensure this is not repeated with our future guests. On a positive note, we are pleased to know you liked our front desk staff. We hope you will reconsider staying with us again the next time... read more
Small beds the shower had no like barley any pressure its way to expensive for the condition the hotel is in
Business response:
Thank you for reviewing your stay with us. We are genuinely sorry for not meeting your expectations with your room and regret any inconvenience caused. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Checked out 10 mins after I checked in due how dirty & disgusting it was. They had very dirty bed sheets. We were absolutely disgusted.
Business response:
Thank you for sharing your review with us. It was disheartening to know you did not stay with us. We sincerely apologize for the housekeeping issues in your suite, and we regret how uncomfortable you felt. Please know, we are working with our housekeeping department to take corrective actions and resolve these issues. We are truly grateful for your patience and hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Rooms are not clean and showers got no power at all
Business response:
Haval, thank you for your review. We are sorry for the cleanliness issues you encountered in your suite and the inconvenience it caused. Your feedback will be shared with the housekeeping team for review and action. Also, we will share your concerns regarding the water pressure with the appropriate individual so that corrective measures can be taken. We value your business and hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Checked in with no trouble was very fast staff was friendly, which I appreciated it because it was late and had kids to put to bed. Got to room at first glance looked clean put kids to bed started looking around. First I noticed that there was trash in our bathroom trash can. Then I noticed every bar of soap was used one in shower one on bathroom sink and one at kitchen sink. The small shampoo and conditioner were also empty. At this point I’m disgusted and went around and smelled the linen and towels which smelled clean but... read more
Business response:
Loren, thank you for sharing your feedback. We apologize your room was not in a spotless condition upon your arrival and regret the inconvenience it caused. Your comments have been discussed with our housekeeping to make sure we redouble our efforts towards providing our guests with the clean accommodations they deserve. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.