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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was okay. Staff was not informed of what was available or what wasn’t. Worse part was the elevator went out. We were on 3rd floor. We could take stairs but there was another customer who was in a wheelchair and his family had to assist him to scoot up the stairs while sitting on his bottom to the 3rd floor. They had to leave the wheelchair at the bottom of the stairs. They were told there were no available rooms on the 1st floor for them to move to so the man didn’t have to go through that. The hotel was NOT full that w... read more
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Just Like Home-NOT! We booked because it had a kitchen and we were staying for three nights. We were very disappointed in the lack of amenities. There were no utensils, dishes, pans, glasses, etc. We read in the flyer that you had to request items for the kitchen. They could have told us that when we checked in. We got the bare minimum. One plastic glass, one cup, one pan, two white Corel plates, a toaster with a broken knob, no coffee maker. Glad we brought our own wine bottle opener. The room didn’t even have any hangers! ... read more
Business response:
Please accept our sincere apologies for the unpleasant stay you had, and we regret our hotel did not meet your expectations. Keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We value your feedback with regard to the kitchen amenities and will share it appropriate... read more
There was no workers at night other than “security” if you want to call it that. The couple in the room next to us argued from 3am-5am in the morning. I heard them physically fighting and then they started throwing each other’s stuff around and because there was no staff we had to listen to it the whole time.
Business response:
Thank you for being our guest. We sincerely apologize our associates were not present at the front office on your arrival. Such lapse in service is not tolerated, and we assure you to look into this situation. We are also sorry for the disturbance you experienced. We hope will allow us to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The shower faucet in the bathroom didn’t work. One of the drawers under the tv was gone. The bathroom door was constantly swinging if it wasn’t closed
Business response:
Thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We are disappointed we were not successful in providing this for you. Your feedback will be shared with our maintenance team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Room with kitchen was great staff was friendly and accommodating
Business response:
Mike, thank you for your review. We are happy to know you liked our fully-equipped kitchenette facility as well as our courteous associates. However, we are sorry if you had any inconvenience. We hope to welcome you back so that we can provide you with an even better experience and earn the highest rating. Sincerely, Hotel Management
Do not stay here We had two rooms the first one was kind of dirty and the tv didn’t work, only one part of the stove worked and the shower thing would not release for the tub to fill up so they gave us an upgrade to a king room. This room was worse, there was ants, the microwave leaked after food was inside this nasty yellow fluid and the refrigerator was leaking as it can be seen from the picture below so we left the hotel and they told us they could not check us out or refund us.
Business response:
Shanice, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your rooms. Your feedback has been discussed with the appropriate team members to address the problems you outlined. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,075 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.