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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst. Place. Never ever again Not clean. Waited for ten minutes no body coming to door. Loud dog barking all nite next door. Geeezz. Trashy place
Business response:
Thank you for reviewing our hotel. We are sorry for the cleanliness issues you encountered, and your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We also wish we had the chance to address the difficulty you had due to the barking dog while you were here. We value your business and hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dissatisfied Below expectations
Business response:
Sao, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I didn't like how no hospitality was given and that how they never showed me respect as a guest.
Business response:
Donald, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Overrated Photos are deceptive. Venue is a rundown apartment hotel.
Business response:
Thank you for being our guest and for providing us with your feedback. It is unfortunate to hear we did not meet your expectations and that you did not enjoy your overall stay with us. We appreciate your observations about the condition of the hotel. We are having similar discussions, and we have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will continue to select us as your hotel of choice so you can see our improvements based on feedback from o... read more
The sheets were dirty. The hallways smelled like cigarettes. The rooms are lout. I can hear foot steps. I could hear the people next door talking. I called several times to confirm my reservation and the people answering had me call back several times because according to them I was pressing the wrong options.
Business response:
David, thank you for your review. We are very sorry for the condition of your room when you arrived, and for the issue you had with the noise. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I ask for blankets and pillows case's and the laundry person never showed up,I had to sleep a towel over the pillow and no blanket
Business response:
Thank you for your feedback. We are sorry for the poor service you received from our associates and the inconvenience you had due to it. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Mal serivicio Me dieron un cuarto que desocupo un huesped, sin haberlo limpiado. Con el baño y las toallas sucias las camas destendidas. Al final me reintegraron lo que pase el y el gerente se disculpo por el inconveniente
Business response:
Thank you for your evaluation. We are sorry we did not provide you with a clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
This is probably the dumpiest hotel room I’ve ever stayed in. Sheets looked dingy, bed lumpy, scatchy thin blanket. Paid for queen bed and got a double. Not even a cup in kitchen or bathroom of my studio not to mention anything else in empty kitchen cupboards. You should remove this property from Expedia as it is not up to your usual standards!
Business response:
Sybill, thank you for your review. We regret the reservation issues you faced and apologize for the housekeeping problems you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please know, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Si... read more
This was hands down the worst hotel experience I’ve ever had! I was given my room number, my party and I went up to the third floor with all our luggage only to unlock, open the door and discover another person lying in the bed. I was harassed by the homeless population at the coffee station with nobody at the front desk to help out. The shower was broken so we could only take baths and there were no towels in the room at all. This place is a cheep low end motel at best.
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered. This type of stay is not typical of our hotel and the service we deliver, and we assure you that corrective actions will be taken so that we can provide you with a much better experience going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.