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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really old and outdated inside. Seemed like nothing had been updated in 25 years.
Business response:
Thank you for being our guest. We are sorry you were disappointed with your stay and that our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
There was a lot of parking available, very convenient .
Business response:
Thank you for being our guest. It’s a pleasure to know you found our location ideal for your needs and were impressed with our parking facility. We hope to earn your highest rating on your next visit. Sincerely, Hotel Management
Unwelcoming front desk staff during check in. The room didn’t have any cooking utensils, when asked for it the front desk person, Brian, showed rude unpleasant and provoking response. We had to buy our own utensils from nearby store to cook for the dinner. Waste of time and mental stress after the long drive. They just kept snack bars and coffee for the breakfast. The hand wash sink was foul smelling. The room was not cleaned between the consecutive days of stay.
Business response:
Thank you for being our guest and taking time to post your review. We apologize that one of our associates caused you to have an unpleasant stay. We value your feedback and will use it to ensure we are more consistent in our service levels. We are also sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note, our housekeeping service is done on a weekly basis to respect the privac... read more
This property was nothing like the photos or reviews. Strongly feel the reviews were submitted falsely. The hotel felt unsafe, with people lingering in the parking lot. When we went to check in, our room was not yet ready. The front desk man went to go check, meanwhile a man who looked homeless went into the hotel and through the hallway behind us. We could hear guests in the rooms beyond the lobby yelling. We immediately left our pre booked reservation and booked another hotel. I would never stay here. Some of these reviews... read more
Business response:
Thank you for sharing your feedback. Please accept our sincere apology for the inconvenience that you experienced during your visit. It is only by receiving guest comments that we can learn of areas that may need improvement. We also apologize that your room wasn't ready by our posted check-in time. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. We appreciate your feedback and hope that you will choose us again so that we can provide you with a much... read more
Front desk attendant" Arturo " was not there. I waited some time for hik to come out the back. My room wasn't available at check in. And someone tried to come in early in the morning. Slamming into the secondary lock. Creating a large bang that visiously woke me up and after immediately checking the door to see who it was. There wasnt anyone in sight. I was 3 doors down from front desk and i could clearly here the front desk attendant from the night before talking and there was no concern or courtesy given by him or any othe... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
I got sick and never went and they still charged me!!!
They promised to reduce my bill for $20.00 because the TV in the room was not working. I have yet to get a receipt showing this reduction.
Business response:
Dear Jim, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
When they gave me the key to the room wich was 235 and we got to the room there was still the people cleaning the room Tub wouldn’t stop running People from upstairs didn’t let me sleep you could hear them party all night
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.