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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mal servicio, esperaba mas pero no fue asi, pesimo lugar
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was good. Staff was elusive. No coffee teo of the mornings. Fire alarm woke us up at 4am one night with no explination from staff
Business response:
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We also regret that our staff was not able to communicate this situation to you at that time. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Felt I might get mugged in lobby. Overall dinginess.
Business response:
Thank you for your loyalty to our brand. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Not clean. Cleaning servive once, ONCE A WEEK Empty kitchen. No kitchenware unless required?
Business response:
Thank you for being our guest. We are sorry to know you did not like our housekeeping and dishware policy. Kindly note our housekeeping service is designed for long-term guests, offering the least intrusion to their home-like stay, but we are happy to provide this service to you at a minimal fee. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. It is never our intention to disappoint you in any way, and we hope you will give... read more
My problem was that there was no working shower and did not notice until this morning when I had to shower. It drain super slow and the knob for shower access did not convert to shower. I pulled hard but it would not change.
Business response:
We are truly sorry for the problems you had with the shower. We have shared your comments with our maintenance team and working with them to make sure our future guests do not encounter the same issue. Thank you for bringing this to our attention. We hope to have another opportunity to leave you with a much better experience. Sincerely, Hotel Management
We found ants in the bed and after checking under the bed found stains in the matress covers really nasty But we had to sleep on top of all the blankets with no pillows just in case there was bedbugs The only reason we stayed was the time of day it was 230 in the morning and my family were very tired0 I would never stay here again
Business response:
Thank you for being our guest. We apologize for the insects and the cleanliness issues you and your family encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. Thank you also for your feedback, and we hope you will reconsider and stay with us the next time you are in our area. Sincerely, Hotel Management
Ehh.... Customer service both on the phone and in person was not good. The room was good however it had an odd odor. Some lettuce was in left in refrigerator and the Tub had what seemed to be Pubic hair in it. Besides that the smell of Marijuana....
Business response:
Basil, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.