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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Went to check in and they had my reservation for a completely different room than I reserved. They guy was nice but he also didn’t even look to see about changing/fixing the situation. Just said they were booked and couldn’t do anything. Told him I wasn’t staying there and to cancel my reservation and I better not be charged for their mistake. Had to scramble for another hotel and ended up having to pay more and be further away from where we wanted to be.
It’s mediocre and I would like to have more breakfast options.
Business response:
Thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret the disappointing visit you had. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Overall experiences wasn't pleasant. Definitely wont stay again.
Business response:
Radhika, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We appreciate your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The cable didn't work. Waiting for 5 minutes for employee
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our associate. We will remind our staff to be more diligent going forward. Your comments regarding the television have been shared with the maintenance team to fix it immediately. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing excellent service. Sincerely, Hotel Mana... read more
The Tv was not up to standards. Analog ? Blurry and guide didn’t work.
Business response:
Thank you for your review. We are sorry for your disappointment with the television. We value your feedback and will share it with the concerned team for review and action. We hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
I liked NOTHING about this property. It was dingy, really HOT and the air conditioning doesn't work. Also, I have never in ly life stayed at a hotel in which there was NO hair dryer. When I called down for one they told me that I had to go down myself to get one. Seriously?
Business response:
Thank you for taking the time to post a review of our hotel. We are sorry for your disappointment with the in-suite amenities and the HVAC unit not being operational during your stay. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and compl... read more
They had no room available for my reservation due to problems with the cleaning staff.I had to search for another hotel in San Diego.
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.