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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
- No room cleaning service(apparently they have room cleaning service only if we stay more than a week- we stayed for 4 days) - Had to wait for hours to get the fresh towels. That too we have to go and get them. - Beds are too tiny. Only one person can comfortably sleep on them. - No hair dryer or iron press in the room
Business response:
Basavaraj, thank you for choosing to stay with us. We apologize for the inconvenience you had due to our housekeeping policy and the inattentive service you received from our associates. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We have also asked our team to be more diligent with their efforts moving forward. Kindly note, the items such as hairdryer are kept at the front desk as per the brand standa... read more
The hotel room had a mildew smell since we arrived.
Business response:
Thank you for sharing your review about your recent stay. We apologize for the odor you experienced in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again for being our guest, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Only stay if you need to!!! Pretty bad! Sorry to say I hate to leave bad reviews but this was bad. Toilet seat even had a crack and they put tape over it rather than replace it..on the go breakfast was packaged granola bars..I think there were 6 there only.. floor in room was so stained it was gross.. didn’t see any bugs or anything like that so that was good..over all the film needs some paint and a deep cleaning...
Business response:
David, thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and regret the inconvenience it caused to you. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you and your family consider a return visit to our hotel so that we can provide you all a better stay on a future date. Sincerely, Hotel Management
Pass on this one. Hotel feels old. The rooms are not great. They have full kitchen but not a single plate, cup, utensil. You have to custom request each item.
Business response:
Francisco, thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, Hotel Management
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Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.