This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was terrible, no service at all, they promised breakfast was included but there's no breakfast at all. No pool, very disappointed stay , we won't ever come back to this place.
The room was always having foul smell and not able to resist it.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Front desk person was rude. There was a smell of marijuana outside front entrance as you walked in the door was open and it was also in the front of check in
Business response:
Charles, please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
Okay, Dwelt with what I had! The room was clean on the surface, however slightly dusty. The staff gave me what I needed, however I never stayed anywhere where I had to do everything myself. I had to take out my own trash, sweep my floors, and change my own bedding. There was no pool and no workout room. My goodness, I knew they didn’t have a pool, but ghee, everything else? This was just not my cup of tea. I will not be staying again. As far as the price, I’ve paid the same other places and was given more!
Business response:
Thank you for being our guest. We are sorry you were unhappy with our hotel policy and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Go to the Hilton down the street Uncomfortable, lacking some basic amenities in room (cups), staff rarely at desk, spider web in Windows, breakfast included instant oatmeal packets, and granola bars...very disappointing
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expec... read more
Property was ok but walls very thin. Neighbors could be heard and running from upstairs very loud.
Business response:
We appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.