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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was never cleaned When we got to the room, it had clearly not been cleaned. The bed was not made, trash was still out on the nightstand from the previous occupants, and there was a used bar of soap in the shower.
Business response:
We sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Double booked room.bad experience ...weird overall vibe.
Business response:
Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered. Your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Prejudice comes in many disguises My wife and I was staying at this hotel and due to my wife's condition 4th stage cancer she was being cared by hospice because she has only a few months to live .so we were staying at Extended Stay waiting for our new home to be ready to move in. so while we were there at hotel my wife receives regular visits from her nurses, doctor and chaplain. Well the general manager didn't care for this and complained we had a lot of traffic and asked us to leave and to never return to their hotel . She... read more
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The wi-fi was terrible. Also need to update about no gym & up grade on breakfast foods.
Business response:
Thank you for your review. We apologize for the inconvenience you experienced with the Wi-Fi connection and for not meeting all your expectations. Please know our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. We will also verify the information on our website is current and accurate, so our guests are aware of our amenities and offerings. We would like to regain your trust and hope you will give us that opportunity in the future. Sincere... read more
Not a comfortable stay Reminded me of a gas station bathroom, can smell what everyone in the other rooms is cooking and the TV had a mind of its own. I wouldn't recommend this to anyone
Business response:
We are sorry for the smell you experienced during your stay. Your comments regarding the television have been shared with the maintenance team for review and action. We want to regain your trust and hope you will give another opportunity in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.