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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no indication on any website that they were remodeling. There were paint and bleach fumes. The elevator got went to the wrong floor and when it did arrive at my correct floor the door wouldnt open. We could not fit a lugage cart through our hallway because there were refrigerators and other furniture crowding the entire hallway. There was kitchen ware and bags of garbage inside the elevator for at least 3 hours.
Business response:
Dear Joshua,We sincerely apologize for the inconvenience you encountered during your stay. We understand how frustrating it must have been to deal with unexpected construction, odors, and maintenance issues. We deeply regret that these disruptions affected your experience. Please know that we are working to improve our facilities and services, and your feedback is vital in this process. We truly appreciate your patience and hope you’ll allow us to provide you with a more comfortable and seamless stay in the future.Sincerely,... read more
Room was stinky, bathroom door wasn't locking and utensils provided were dirty!
Business response:
Dear Shashi, We sincerely apologize for the issues you encountered during your stay. The cleanliness of our rooms and the functionality of our facilities are important to us, and we regret that we did not meet your expectations. We understand how disappointing it must have been to experience these problems, and we will address them with our team to ensure improvements are made. We value your feedback and hope to have the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management
Hot water wasn't hot enough. Bags of trash and dirty dishes all over the hallways.
Business response:
Dear Brandon, Thank you for your feedback. At Extended Stay America, we value guest experiences and are actively working to address concerns like hallway cleanliness and water temperature. Your input helps us improve, and we’re glad to know you still found value in your stay. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
Fridge front, walls and floors were very dirty. Many things need replaced.
Business response:
Dear Gaye,Thank you for sharing your feedback. We regret to hear that the cleanliness of your room did not meet your expectations and that some items appeared to need replacement. This does not reflect the standard of comfort and quality we aim to provide. Please know we take your concerns seriously and will address these issues with our team to ensure improvements are made. Your input is invaluable in helping us enhance our guest experience, and we hope you might consider staying with us again for a more positive experience... read more
Find a different hotel… Not clean, found dead cockroach in bathroom sink, mold on the bedding, broken fixtures, lamps with no lightbulbs, didn’t feel clean. Worst experience ever.
Business response:
Dear Merari,Thank you for sharing your experience with us. We sincerely regret that your stay did not meet our cleanliness and quality standards. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide ... read more
There was a roach in the bathroom. The shower dripped. There was no ice machine that might be handy for people overall not a good experience and will not be staying at this chain of hotels anymore. Thank you.
Business response:
Dear Robert,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay and regret that we did not meet your expectations. Your comments are important to us, and we will address these concerns promptly. We hope you’ll consider giving Extended Stay America another chance to provide you with a better experience.Sincerely,Hotel Management
My room smelled of cigarette smoke. The furniture was very worn. The front of the refrigerator and some walls were dirty. There was no tv remote and I had to get back dressed and go to the front desk to get one. Luckily the man at the desk was very nice about it and gave me one. I just didn’t want to be charged for what should have been checked during cleaning.
Business response:
Dear Gaye, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the room's condition and the missing remote. We understand how frustrating this must have been, especially after a long day. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure future guests have a more comfortable experience. We appreciate your understanding and hope to have the opportunity to welcome you again for an improved stay.Sincere... read more
Bugs and roaches
Business response:
Dear Enrique, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding cleanliness during your stay. We understand how unsettling it can be to encounter such issues, and we take these concerns seriously. Our team is committed to providing a comfortable and clean environment, and we will investigate this matter further to ensure improvements are made. We hope you will give us another chance to provide you with a much more pleasant experience in the future.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.