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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Business response:
Dear Lakeya, We sincerely apologize for the experience you had during your visit to our hotel. It's truly disheartening to learn that we did not meet your expectations. Cleanliness and comfort are top priorities for us. We regret that the overall environment did not reflect the standards we strive for. Please allow us some time to discuss this with our team and ensure such issues are handled better as we move ahead. Our front desk team is always available to assist you. Please feel free to reach out to the hotel for further ... read more
Roaches Never had i stayed at Extended stay hotels before. To start of the system was not working for me to check in and attended was telling me i had to wait like 30 minutes . It was 1 clock in the morning . The room looked run down down all its fixtures as well. It smelled like smoke even though it was non smoking. The beds where uncomfortable and pillows as well. We went straight to bed as we had a long trip . In the early morning hours as I entered the rest room I discovered two small roaches in the rest room . Upon chec... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We sincerely apologize for the issues you experienced during your stay, including the check-in process, room condition, and pest concerns. This is not reflective of our standards, and we understand how disappointing this must have been, especially after a long trip. Your comments are crucial for us to make the necessary improvements. We hope you might consider giving us another chance in the future for a much better experience. Sincerely,Hotel Management
The room was unclean, bathtub was dirty, the refrigerator was filthy and so were the ice trays. Stains on the bedding and when I lifted the towel on the counter there was a cockroach. I didnt stay in the room longer than 10 minutes. Never left a hotel so fast.
Business response:
Dear Jacqueline, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered. This is not reflective of our standards, and we are taking immediate action to address these concerns with our team. We regret that your stay was affected by these conditions and appreciate you bringing this to our attention. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Checked in here due to all hotels was fully booked when I arrived in San Diego. I went to my room to settle. I noticed how dirty it was with the first smell of the room. It says non smoking but the room was surrounded with the smoking smell; urine smell around the bathroom alone. Bed sheet was dirty. The smell was terrible I could not sleep. I went downstairs to get helped for my stay and to get refund due to these reasons and no worker to be found. I was told they go home at 11pm. The man who was there was cleaner doing lau... read more
Business response:
Dear Veronica, Thank you for your feedback. We deeply apologize for the condition of your room and the inconvenience you experienced. This is not reflective of our standards, and we are addressing these issues with our team to ensure improvements are made. We regret the difficulties you faced with the refund process and the lack of immediate assistance. Your comments are invaluable, and we are committed to making the necessary changes. Thank you for your patience, and we hope to welcome you back. Sincerely,Hotel Management
Window screens torn, bathroom faucet can’t turn off! Bug in the kitchen
Business response:
Dear Shirley, Thank you for your feedback. We apologize for the issues you encountered with the torn window screens, malfunctioning bathroom faucet, and bug in the kitchen. These are not the standards we aim to maintain, and we are addressing these concerns with our maintenance team to ensure timely repairs and improvements. Your comfort and satisfaction are important to us. We appreciate you bringing these matters to our attention and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Room appeared to be clean at first glance but it was actually filthy. Long black hairs in the shower and on the newly "clean" folded towels, definitely not mine as I don't have black hair. If I could have changed hotels, I would have. The 3rd floor had such a bad smell of food that I had to keep the windows open all night. The lobby is dark and rarely anyone at the desk. Always a sign that says "I'll be right back." The indoor halls looked as though they haven't been vacuumed in weeks.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced, including the hair in the shower and on towels, as well as the unpleasant odor and lack of staff presence. This is not the standard we aim for, and we are addressing these concerns with our team to ensure improvements. We appreciate you bringing these matters to our attention and hope you might consider giving us another chance to provide a better experience in the future. Thank you, and we look forward to welcoming yo... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.