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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
one elevator, stinky stairs, lame breakfast bathroom old and not clean. hair in tub. also no dryer in room and had to pick up at lobby. stairs smell like dog pee. breakfast is disappointing. Coffee and muffins only.
Business response:
Nick, please accept my apologies for the cleanliness issues you encountered during your stay at our hotel. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We truly hope you and your family will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Worst hotel Did not have the room I paid for and can not even contest the charge because I booked months ago. No hot water broke my family up in two rooms because did not have a room with two beds available. No soap shampoo or conditioner avail. Front desk would just get abandoned and no one else on property. Horrible hotel!!!
Business response:
Josh, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We sincerely hope you and your family will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Hotel was okay for a one-night stay. But overall it is a bit dingy. And has very few amenities to offer.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your trip was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and stay. I encourage you to try us again in the near future, and I am confident you will enjoy a better stay. Sincerely, General Manager
Keys were given for rooms that weren't even ready or cleaned. Lots of damage to the rooms and smelt bad.
Business response:
On behalf of the entire team, please accept our sincere apologies for the cleanliness issues you experienced here. We have processes in place to double check each room prior to occupancy by the next guest. We did have a meeting with our housekeeping department and are reviewing the process so that this does not happen again. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, General Manager
Stay away No coffee maker in the room. Carpet badly stained. Tv very small. Why have a kitchen no coffee maker cooking utinsiles.
Business response:
Jeffery, thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience caused. Please the in-room amenities of your room is kept at the front desk to ensure cleanliness and it’s always upon request. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you visit this area. Sincerely, General Manager
Disappointed -The bathroom door did not close -The faucet leaked in the bath tub -The beds were very uncomfortable -I will not stay again
Business response:
Please accept my apology for the maintenance issues you experienced in your room. I regret the inconvenience caused and have shared your review with them to ensure a quick review and action. We appreciate your feedback about the bedding and apologize it did not meet your expectations. We hope you will consider us again so that we can provide you with an improve visit. Sincerely, General Manager
never again Horrible! The room was filthy. We did not end up staying. There was feces on the toilet paper, toilet seat and hand towels.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
not very happy the room was not cleaned correctly my 2 year old son found a drug pip under the bed while reaching for his toy he droped then my 6 year old found a lighter the sheets were dirty had blood stains and lip stick on the pillow cases the shower was dusty the floor had spots of pee that was really strong the lamp was broke the blankets had burn holes I will never stay at this hotel again
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Where is the Breakfast ?? Expedia listed this as a breakfast included hotel. This was not true. There were a few rolls and coffee at a table the staff referred to as a grab and run.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.