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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid at all costs Do not stay here. The room stank, no sound proofing despite being on the highway. Terrible service. Avoid
Business response:
Jacques, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My room smelled,the bathroom door was broken and did not shut would not stay here again
Business response:
Eileen, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Would not recommend Hotel didn't have any of the kitchen supplies they are supposed to have. Took a whole day to get spoons!
Business response:
Christian, thank you for being our guest. We are sorry for the issue you had while here and regret the inconvenience caused. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Thanks again, we encourage you to try us again in the near future, as we are confident you will enjoy a better stay. Sincerely, Hotel Management
Cheap everything Great place to stay if you love fluorescent light bulbs and super inexpensive everything else. I will never stay here again. They obviously are all about spending the least amount of money and thoughtfulness on their environment. Minimum everything. Not my cup of tea, especially considering that there were less expensive places to stay.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Roach Motel This hotel is by any means a hotel. This would be classified as the roach motel. Roaches in the rooms!!! The staff is so unfriendly and rude. The handicap parking is also not even close to the front door. My car got hit several times on the doors by some idiots that don't know how to be considerate to other vehicles.
Business response:
Thank you for staying at our hotel and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Unsatisfied with night staff they are just rude gave me problems the moment I checked in, its only this location I don't care for.
Business response:
Thanks for evaluating your stay. Please accept our apologies for the service issue you encountered and regret the inconvenience you had with the reservation at the time of your check-in. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Not awesome Had to go to front desk to get a hairdryer. WiFi wouldn’t connect because unlike most I suppose, I have an iPhone. I was only there a few hours, had only a few needs and just didn’t enjoy. There was construction happening in the room next door as well.
Business response:
Thank you for staying with us and for the review. We are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you again for a much better experience. Sincerely, Hotel Management
Regretted Booking After speaking with some friends who had booked the hotel I was advised to change hotels just as they had did. We were all out here with our kids for a tournament so comfort and cleanliness are high priorities. Since I booked with Expedia and opted not to pay for the cancellation I was obligated to stay. The whole hotel spelled of stale air and cigarettes. The room itself had an air conditioner that made noises and worked well with the exception of the smell it released. The counter and tables seemed to be ... read more
Business response:
Thank you for sharing your experience. We are disappointed to read you had an unpleasant experience, and truly regret the inconvenience caused to you while you were here. Your comments will be shared with the respective teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us an opportunity to provide you with a better stay next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.