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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BAD Nasty Rooms not clean and poor customer service
Business response:
Tiffany, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There were no room service . The room smelled very bad
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
not recommended Check in was easy. Close to shops. Very smelly (cigarette and strong chemical) as soon open the frond door. Out dated interior but looks clean enough. Sheets look fine but my son and I were very itchy(my son's skin had red patches)when we were in bed. Might be bedbugs. Won't be back for the price I paid.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Hotel is okay, near by places were to eat an also near freeways close to the beach i dont think i would spend the night here again our room smelled like cigarettes i did see that managment notify guests that the carpets were cleaned an it my be wet but we couldn't stand the cigarette smelled also When moving shower curtains a big SPIDER !
Business response:
Ramiro, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Rooms smelled of smoke. Everything was old. Late arrival meant I was stuck there for a night. Never again.
Business response:
We are sorry for not meeting your expectations and for the smoke odor you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
My room blankets had blood stains.. I when to the front desk to talk to a manager and there was just one person in charge of the whole hotel. He said somebody from Expedia should contact me .???
Business response:
Carolina, thank you for your review. Please accept our apologies for the cleanliness issue you experienced in your room and for the inattentive service provided by our staff. Please be assured that we have shared your concerns with the respective team, and we will be more diligent with our efforts moving forward. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
They say it has continental BF but they just give coffee and packed muffins.No room cleaning daily. Worst experience ever.
Business response:
We appreciate you taking the time to post a review. We are sorry that you were not explained our hotel policy upon arrival and that the grab-and-go breakfast offerings were not to your liking. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, althoug... read more
It smelled terribly the “ breakfast “ was granola bars watered down coffee and bagged oatmeal. There was no hot water
Business response:
Thoms, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of our property. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Poor satisfaction No blow dryer in room and.... service desk would not bring blow dryer to my room. Very unprofessional service. Could smell pot in corridor really strong. Will not stay here again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.