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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend Hotel didn't have any of the kitchen supplies they are supposed to have. Took a whole day to get spoons!
Business response:
Christian, thank you for being our guest. We are sorry for the issue you had while here and regret the inconvenience caused. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Thanks again, we encourage you to try us again in the near future, as we are confident you will enjoy a better stay. Sincerely, Hotel Management
Cheap everything Great place to stay if you love fluorescent light bulbs and super inexpensive everything else. I will never stay here again. They obviously are all about spending the least amount of money and thoughtfulness on their environment. Minimum everything. Not my cup of tea, especially considering that there were less expensive places to stay.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Roach Motel This hotel is by any means a hotel. This would be classified as the roach motel. Roaches in the rooms!!! The staff is so unfriendly and rude. The handicap parking is also not even close to the front door. My car got hit several times on the doors by some idiots that don't know how to be considerate to other vehicles.
Business response:
Thank you for staying at our hotel and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Unsatisfied with night staff they are just rude gave me problems the moment I checked in, its only this location I don't care for.
Business response:
Thanks for evaluating your stay. Please accept our apologies for the service issue you encountered and regret the inconvenience you had with the reservation at the time of your check-in. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Not awesome Had to go to front desk to get a hairdryer. WiFi wouldn’t connect because unlike most I suppose, I have an iPhone. I was only there a few hours, had only a few needs and just didn’t enjoy. There was construction happening in the room next door as well.
Business response:
Thank you for staying with us and for the review. We are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you again for a much better experience. Sincerely, Hotel Management
Regretted Booking After speaking with some friends who had booked the hotel I was advised to change hotels just as they had did. We were all out here with our kids for a tournament so comfort and cleanliness are high priorities. Since I booked with Expedia and opted not to pay for the cancellation I was obligated to stay. The whole hotel spelled of stale air and cigarettes. The room itself had an air conditioner that made noises and worked well with the exception of the smell it released. The counter and tables seemed to be ... read more
Business response:
Thank you for sharing your experience. We are disappointed to read you had an unpleasant experience, and truly regret the inconvenience caused to you while you were here. Your comments will be shared with the respective teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us an opportunity to provide you with a better stay next time. Sincerely, Hotel Management
Smelly Checked into the hotel and immediately noticed a stale smell. Does not smell very pleasant. I would not recommend.
Business response:
Mike, thank you for taking the time to share your comments. We make effort to deliver exceptional service, and we apologize that you had a disappointing experience with us. We have shared your feedback with our housekeeping team to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Rude unfriendly Very unfriendly no eye contact durring check in and purposley put us in room with 2 dbl beds. We were clearly a couple. I will NEVER stay here again.
Business response:
Thanks for the feedback. We are happy to know you found us to be a good value and that you had an overall pleasant stay. However, we are sorry for the service issue you experienced and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerel... read more
Thieves After paying through Expedia, this hotel asked for my card for incidentals and I reminded them that I prepaid but they still charged my card for the room and did not refund my money. DO NOT STAY AT THIS HOTEL.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. f how your , we do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is standard industry practice. In the event no incidentals are incurred, we release the hold back into your account. Depending on your banking ins... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.