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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy from the start! The hotel was below the standards i have come to expect from Extended stay. I travel alot for leisure and since i brought my pet i decided to give this place a shot. Besides the location there was nothing to brag about. I had to have someone come in and make the bed after we had checked in after 4pm. The girl working the desk with curly hair needs a little more customer service training. I was so disappointed that i brought a friend out from AL just to see CA and this place just about ruined her exp... read more
Business response:
Tony, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback concerning the poor service and the housekeeping issue is discussed with the concerned teams to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Rooms very small, booked 2 rooms for 8 people and had to pay additional $60 for 2 rollaways because the beds are only full size, not queens! And during your stay you don’t receive any housekeeping service you have to go down to the front desk if you need anything, there’s no one to deliver anything to your room. Very disappointed in the rooms.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Smoke Free Room smelled of stale cigarettes We had a smoke free room. It had a horrible, overwhelming stale cigarette odor. Will never stay here again !!!!!
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
We not going to go back anymore.They has a kitchen, but you can't use it they don't have any cookware for you to use!! They don't have cup for you to use!!
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Too much to say didn't like it at all.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Hate to give bad reviews, but this place is absolutely filthy... bed sheets were terribly dirty and had visible stains. Customer service was ok, but i only saw one person when i checked in... didn't see anyone after that, but don't get me wrong, dude was no help either. Don't stay here- its filthy and smells weird.
Business response:
Thank you for taking the time to evaluate your stay. Please accept our apologies for the cleanliness issues you encountered in your room and that you found our front desk staff less attentive. We have shared your feedback with the concerned team, and we're working with them in order to be more diligent with our efforts going forward. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Not worth the price We stayed here for two nights. The room had an unpleasant smell. The room was not what I expected at all.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Lights went out for most of the day! Dirty and awful
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Extended stay disappointment Not what we are used to at previous Extended Stays Hotels . This was not a pleasant stay.
Business response:
Marie, thank you for taking the time to write a review. We appreciate your comments, and we apologize for not meeting your expectations this time. We encourage you to come back and give us a chance to provide you with the type of service we are normally known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.