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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It stinks. Dirty room. Drapes falling off the walls.floor not cleaned under the bed. Tv didn't work. Don't waste your money. I saw a dog pee on the wall on the tile floor on Sunday and when I checked our on the following Saturday the pee was still there.
Business response:
Thank you for staying with us and for taking the time to post your review. We apologize for the cleanliness issues you experienced in your both the rooms and regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure we deliver a superb stay every time. Again, please accept our apologies, and we hope you will visit us soon so that we can have another chance to impress you in the future. Sincerely, Hotel Management
A smoker's dream This hotel was smelly and dirty!! We checked in late in the evening and my family was tired after a long day at Legoland so we stayed the night. Housekeeping did a horrible job of cleaning this room. As soon as you walked in the room you could smell someone's BO. There were crumbs or particles in the dresser drawers and visible grime on the chairs.. It had a small kitchen but no cookware or dinnerware; you have to ask for it at the front desk. Breakfast was a joke, bad coffee and a granola bar. When making r... read more
Business response:
We sincerely apologize for the odor and cleanliness issue you experienced while being here. Your experience has been brought to the attention of our housekeeping department for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us a chance to regain your trust and earn your highest marks in t... read more
Had fleas in the room they allowed pets to stay in room won't stay their again pets should not be allowed in hotels you never know insect they bring to the room.
Business response:
James, please accept our sincerest apologies for our hotel not living up to your expectations. The cleanliness of the hotel has to be priority #1 and we regret falling short. We have addressed this matter with the head of our housekeeping department and housekeeping associates to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The hotel didn't seem to have any services, no ice, wifi didn't work properly and the front didn't care.
Business response:
Rick, thank you for the feedback. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Not worth the rate My boyfriend and I stayed for 2 nights. The guy who checked us took way too long. The room was clean, but had a very nasty odor maybe because of the previous tenants cooking. Some of the lights in our room didn't work. We were told there would be breakfast but there was never any breakfast. It wasn't a horrible stay but you can find better for the price. I won't be coming back.
Business response:
Kim, we are very sorry to read about your disappointment with our hotel. I apologize and regret the inconvenience for all the said remarks. We will ask our housekeeping department to revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Worse ever!!!!! I travel a lot, last year over 6 six months, so I know hotels. I had to stay at this hotel for almost a month until my escrow closed. The description allowed dogs. I have two little dogs both under 15 lbs. The place was inundated with fleas. I total the front desk and she informed there were over 20 dogs in the hotel at that time. I have a 16 year old dog who is blind and is highly allergic to fleas and I had to spend over $600.00 to treat him. We had to carry him everywhere after the vet visit. With not only... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Ok hotel but only for one night Seems overpriced for condition of hotel and not much of a breakfast
Business response:
Curator, we are disappointed to read our hotel and facilities did not provide the value you were hoping for. As in every city, certain times of the year are busier and command higher rates, however, we definitely make every effort to be priced competitively. It was a pleasure to have you as our guest. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
The room is extranly small and no service at all . No any room service and bath room supplies. But we paid $119 per night, room is smaller and worse than Motel 6, Never go this Extend stay hotel any more.
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for any miscommunication regarding our in-suite amenities and our housekeeping service. While our housekeeping service is designed for long-term guests, and we are happy to offer you at a minimal fee. Also, our toiletries are available at the front desk and are complimentary. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Mana... read more
Hallway had a bad scent as we went into our room, breakfast was not really breakfast,only had granola bars and muffins, decided to stay here due to free breakfast option but was disappointed. Bed was uncomfortable, overall probably the worst hotel we have stayed at.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.