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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel looks nice from the outside and the front lobby is nice but the hotel smells really bad. This hotel has odors that run deep. Walking down the halls it smells like smoke and mold. Im amazed how the entire hotel smells so much like smoke. It’s just smells dirty. The room looked clean aside from the smells but the bathroom was overlooked. I found dried up shampoo and hair on the shower walls. I noticed that the hotel is quite occupied and I just can’t understand how people are ok with the way this hotel smells. It jus... read more
Business response:
Dear Maria, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours s... read more
The door handle came off.
Business response:
Dear Jaron, Thank you for your review, and we apologize for the issues you encountered in your suite. Our housekeeping and maintenance team works hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we will address it on a priority basis. We're pleased you chose our hotel for your visit to the city, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel ... read more
Never stay there. Never book through Expedia. Cheaper to book directly if you dare to stay there. The property too old and smell so bad and rooms are cleaned once a week. This was not mentioned on Expedia site!!
Business response:
Dear parviz, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Overbooked so two of our crew members had to sleep together in a king nasty cat urine smelling room. Awful. Do not book here. GM supposed to call me Monday when he’s back to work… horrible experience, no roll away beds! Horrible experience.
Business response:
Dear Stacey, we were disappointed to read about your experience and apologize for the frustration and inconvenience this caused. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you once more for choosing our hotel.Sincerely,Hotel Management
The area felt safe. The staff was friendly. The bed was comfortable. The only elevator in the hotel was not working. The toilet was not clean. The carpet was heavily stained. The room smelled of onions.
Business response:
Dear Richard, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The room was dirty and smelled like cigarette smoke.
Business response:
Dear Lavelyn, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
I was disappointed with the cleanliness of the hotel overall; it smelled really bad like cigarettes and there were human hairs on the bed sheets. Their elevator wasn't working, and it was a huge inconvenience.
Business response:
Dear Yesenia, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Also, we apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this adequately. We hope to have the opportunity to provide you with a flawless v... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.