Extended Stay America - San Diego - Sorrento Mesa

Business response:

Dear Deanna,Thank you for sharing your feedback. We regret that you found the room to be worn and the kitchen items limited. Providing a comfortable and well-maintained environment is a priority for us, and we sincerely apologize for not meeting your expectations in these areas. Your comments have been shared with our team, and we will work to address these concerns. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management 

Business response:

Dear Tania, We are flattered by your kind review of Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Raul,Thank you for your feedback! We are glad to hear your stay at Extended Stay America met your expectations. We are always striving to enhance our guest experience and hope to welcome you back for an even better visit in the future.Sincerely,Hotel Management 

Business response:

Dear Arshak,Thank you for your positive review! We are glad you found your stay at Extended Stay America to be affordable and hope to welcome you back for another enjoyable visit soon.Sincerely,Hotel Management 

Business response:

Dear Sammy,Thank you for your feedback. We are pleased to hear you appreciated the affordability of your stay, as we strive to offer value to our guests. If there is anything we could improve to make your experience even better, we would love to hear your suggestions. Your input is valuable as we continuously work to enhance the quality of our services. We hope to welcome you back in the future for an even more enjoyable stay.Sincerely,Hotel Management