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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property definitely needs attention. Paint in the bath tube is coming off. The paint on the doors is coming off. Also i did not like the fact that you have to ask the front desk for EVERYTHING ! From soap to a coffee maker , to the tv remote. That stuff should already be in the room.
Business response:
Dear Laura, We appreciate you sharing your thoughts! It’s great to hear you gave us a solid rating, even though there were aspects that didn’t quite hit the mark. We understand how important convenience and upkeep are for a smooth stay. Your feedback is helpful as we continue to make improvements at Extended Stay America. We hope you’ll consider visiting again so we can deliver a more seamless experience. Sincerely, Hotel Management
There was in the basement there’s not much I can say I’d like in this place
Business response:
Dear Jean Paul, Thank you for taking the time to share your experience. We appreciate your feedback and regret that your stay did not meet your expectations. We understand the importance of comfort and satisfaction, and we’re sorry to hear that we fell short of providing a more enjoyable visit. Your comments are valuable to us as we continue to work on enhancing our accommodations. We hope you'll consider returning for a more positive experience in the future. Sincerely, Hotel Management
Id like to give a shout out to the amazing lady working Saturday night 6/21!! She went out of her way and helped ease out stay after the AC stopped working in our room! And provided us with all the necessary kitchen stuff to keep us going. BUT 1 WAY TO improve the hotel stay would be to provide WATER, please 🙏
Very clean
Business response:
Dear Konnor, Thank you for the great review! We are so glad to hear you had a positive experience and appreciate the care we put into maintaining a welcoming space. At Extended Stay America, we’re always happy to know our efforts made a difference. We hope to see you again soon for another comfortable and enjoyable visit! Sincerely, Hotel Management
It’s ok for a one night stay. I didn’t like that we had to request shampoo at the front desk. Towels smelled, carpet had this musky odor.
Business response:
Dear Cristina, Thank you for sharing your thoughts and for choosing to stay with us. We are glad your overall experience was suitable for your short visit, though we regret that certain aspects did not meet expectations. Please accept our apologies for any inconvenience you encountered. Guest feedback is essential to our efforts to enhance comfort and quality. We hope you’ll consider visiting again so we may offer you a more seamless and welcoming stay. Sincerely, Hotel Management
Good place.here for work.
The place is convenient to the store . The only thing theres no hair dryer. Coffe maker the front desk is not avaliable at 7am.
Business response:
Dear Lorrie-Ann, Thank you for taking the time to share your experience. We are pleased to know the location served you well. However, we are sorry for any inconvenience you encountered during your stay. Your observations are important to us and will be used to guide improvements moving forward. We truly value your feedback and hope you'll consider giving us another chance to offer you a more comfortable and accommodating visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,547 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.