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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a lot of wear and tear. Tub needed regulating. Outside lot had a lot of broken glass
Business response:
Dear Guest, We are sorry to hear that aspects of the room and the exterior grounds did not meet your expectations. Your concerns are important, and they will be addressed by the appropriate teams. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to provide you with a more comfortable experience in the future. Sincerely, Hotel Management
Staff good. Room clean. Refrigerator motor was very noisy all night.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret that the refrigerator’s noise disturbed your rest. We understand that a quiet, comfortable environment is essential to a pleasant stay, and we apologize for the inconvenience. We appreciate you bringing this to our attention and will address it with our maintenance team for review and corrective attention. At the same time, we are pleased to hear that you found the room well-maintained and that you experienced positive service from our team. We hope to welc... read more
Room felt brand new and staff were well trained.
Business response:
Thank you for taking your time to write a review. We love hearing from our guests. We are glad you enjoyed your stay.
Business response:
Thank you for your review. We are happy you enjoyed your stay.
good
Business response:
Thank you. Glad you enjoyed your stay.
It was clean nice staff but guests very rude. Had a first floor with room with patio area I was asleep and guest were standing by out door talking and kids playing by the rocks making noice. I think they should block off that area for the guest that rent those rooms other guest should not be allowed in that area
Business response:
Dear Guest, Thank you for sharing such kind feedback with us. Creating a place that feels settled and cared for is always our goal. We are delighted to know your accommodations felt comfortable and welcoming. We also understand the importance of providing our guests with a peaceful environment, and we apologize for the noise disturbances during your stay. Please be assured that your comments have been communicated to our team to enhance monitoring and foster a more serene environment for all guests. We truly appreciate your ... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,458 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.