Extended Stay America - San Diego - Sorrento Mesa

Business response:

Dear Lucero, Thank you for taking the time to share your thoughts with us. We’re sorry to hear that certain aspects of your visit did not meet expectations, particularly with regard to lighting and in-room amenities. Your comments have been noted and will be reviewed with our team as we continue working to enhance guest comfort and convenience. We appreciate your feedback and hope you’ll consider giving us another chance for a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Thu, Thank you for being our guest and for sharing your comments with us. We’re pleased to hear your room was comfortable and met your needs for rest. Our team works hard to provide a welcoming and clean environment for all our guests, and we’re glad this was your experience. Thank you again for your generous comments. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Maria, Thank you for taking the time to share your experience with us. We’re glad to hear that you found your room clean, well-equipped, and comfortable during your stay. It’s also great to know that you were pleased with our team. We appreciate your constructive suggestions regarding bottled water and breakfast options, which have been shared with the appropriate teams for consideration. Your feedback is invaluable as we strive to enhance the overall guest experience. Your recommendation means a lot to us, and we hope ... read more

Business response:

Dear Sonja, Thank you for taking the time to rate your stay. We hope your overall visit was pleasant. However, we regret that any issues prevented it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Steven, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's great to know that you found your room comfortable and were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Ian, Thank you for your excellent rating. We are thrilled that we met your expectations for a fantastic stay at Extended Stay America. It was a true pleasure to have you as our guest, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the limited counter space in your room, and we understand how this may have affected your comfort. Your comments have been shared with our team to help explore ways to better accommodate guest needs in the future. We appreciate your kind remarks about your overall visit and hope you will allow us another opportunity to provide a stay that enhances both comfort and convenience. Sincerely, Hotel Management