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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Y
Room 358 outside door handle was loose. Had dirty towels. Walls looked dirty. Area was a little ghetto with sketchy people who probably lived there.
Business response:
Dear Guest, Thank you for your feedback and for choosing to stay with us. We are sorry to hear that your experience did not meet expectations, and we sincerely apologize for the issues you encountered. We understand how important cleanliness, maintenance, and overall comfort are during a stay. Your comments are valuable and help us focus on areas that need attention. We hope you’ll consider giving us another opportunity to provide a more positive and welcoming visit in the future. Sincerely, Hotel Management
Check in staff (Cristian) was awesome and super friendly! The room was sold as a single which I didn't realize was for a handicapped individual...if I had known or realized I would have taken a different room. Also, the bathroom floor and shower area were pretty beat up. There were chunks of paint missing in the shower area and peeling as well (probably from accommodating wheelchairs, which is totally understandable. But the remainder of the bathroom floor was uncomfortably marked with deep stains and harsh scuffs, which mad... read more
Business response:
Dear Guest, We are thrilled to hear Cristian made such a great impression—he will be glad to know his warm welcome stood out! We appreciate your understanding of the room type and your thoughtful observations. Feedback like yours helps us focus on what matters most to our guests. Thank you for staying with us at Extended Stay America, and we hope you’ll visit again so we can offer you an even more comfortable experience. Sincerely, Hotel Management
Not very clean,room have some bad smell
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent stay. We are sorry to hear that the cleanliness and odor in your room did not meet your expectations. Guest comfort is very important to us, and your comments help us identify areas needing attention. We are committed to enhancing our standards and addressing these concerns. We hope you will consider giving us another chance in the future so we can provide you with a much improved experience. Thank you again for your feedback. Sincerely, Hotel Management
Great stay
Two thumbs up Every thing was great.
Business response:
Dear Guest, Thank you for taking the time to share your experience. It is always rewarding to hear when a guest leaves completely satisfied! We are thrilled that your time with us was such a hit. It was a pleasure having you, and we hope Extended Stay America continues to be your go-to whenever you’re in town. Looking forward to seeing you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,542 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.