Extended Stay America - San Diego - Sorrento Mesa

Business response:

Dear Guest, We’re grateful for your kind recognition of our team’s service and the upkeep of your room. Your comfort and satisfaction are important to us, and we will share your comments appropriately to enhance the experience for future guests. We appreciate your patience and hope to have the pleasure of hosting you again with an even more relaxing stay! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and taking the time to share your review. We’re so glad to hear you enjoyed the peaceful atmosphere—it’s wonderful knowing the calm environment added to your comfort during your visit. Providing a relaxing, restful setting is something we take great pride in, and it’s rewarding to know it was reflected in your stay. We truly appreciate your kind words and look forward to welcoming you back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Dear Lucero, Thank you for taking the time to share your thoughts with us. We’re sorry to hear that certain aspects of your visit did not meet expectations, particularly with regard to lighting and in-room amenities. Your comments have been noted and will be reviewed with our team as we continue working to enhance guest comfort and convenience. We appreciate your feedback and hope you’ll consider giving us another chance for a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Thu, Thank you for being our guest and for sharing your comments with us. We’re pleased to hear your room was comfortable and met your needs for rest. Our team works hard to provide a welcoming and clean environment for all our guests, and we’re glad this was your experience. Thank you again for your generous comments. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize that your recent stay did not reflect the quality and comfort we aim to provide. The condition of the bathroom you described falls short of our standards, and this has been shared with our housekeeping team for immediate attention. We understand how important cleanliness and upkeep are to a pleasant experience, and we regret that we failed to meet your expectations in this regard. Your feedback is invaluable as we work to ensure a more consistent and satisfying experience for all our guests... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the limited counter space in your room, and we understand how this may have affected your comfort. Your comments have been shared with our team to help explore ways to better accommodate guest needs in the future. We appreciate your kind remarks about your overall visit and hope you will allow us another opportunity to provide a stay that enhances both comfort and convenience. Sincerely, Hotel Management