Extended Stay America - San Diego - Sorrento Mesa

Business response:

thank you for the review 

Business response:

Thank you for your review 

Business response:

Dear Guest, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure every guest has an excellent, memorable experience. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that your stay was perfect for your family and your cat. It is nice that you enjoyed the convenience of the full-size fridge and that our staff made you feel welcome and cared for during Thanksgiving. We appreciate your kind words and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing such an uplifting review regarding your time with us at Extended Stay America. We’re absolutely delighted to hear your kind words recognizing our team’s efforts. It’s always rewarding to hear when our team members make such a great impression, and we’ll be sure to share your kind words with them for their superb work. Thank you for being our guest, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for reviewing your time at our hotel. We are sorry your stay with us was anything but perfect, and we wish we had had the opportunity to address your concerns while you were still here. We hope you will consider giving us another chance to provide a visit that feels far more comfortable and better aligned with your expectations. Sincerely, Hotel Management