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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had very bad mold smell. Room was very dirty, the bathroom door was broken with hairs on the floor. We had to move out next day as it was impossible to stay. The front desk staff was very courteous and assisted with a smooth checkout process.
Business response:
Dear Sanjay, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide. Rest assured, we will address these issues with our housekeeping and maintenance team, as we have taken note of your feedback for immediate improvement. Also, we will instruct them to ensure that the rooms are double-checked before delivering them to the gues... read more
The front desk clerk Christian had the personality of a wet mop. No help at all. The room stunk of mildew. No pots or pans or dishes you had to request them. Ridiculous since the pointnif getting a room like that was to be able to cook. Called for the items never received them. Then the daynof check out at 9:30 housekeeping is banging on my door. Not cool will never recommend this property
Business response:
Dear Theresa, Thank you for sharing your concerns. We deeply regret that your experience fell short of expectations, especially regarding service and the availability of kitchen items. Your feedback is important to us, and we will address these issues with our team to ensure better service in the future. We apologize for the disruption from housekeeping and appreciate your input, which helps us improve guest experiences.Sincerely,Hotel Management
The AC did not work. I asked to be moved. Front desk said there were no rooms available. He suggested opening a window that was sealed then said sleep with door open. After 2 hours I packed and went to Holiday Inn down the street.
Business response:
Dear Anna, We sincerely apologize for the inconvenience you experienced with the AC in your room and for the unsatisfactory response you received from our staff. This is not the standard of service we strive for, and your concerns are addressed with our team to ensure that such issues are handled more appropriately in the future. We understand the frustration this caused and are genuinely sorry that we could not provide a solution during your stay. Thank you for bringing this to our attention, and we hope to restore your tru... read more
Room #103 terrible mold smell dirty carpet bathroom light made terrible noise Mattress NOT CONFORTABLE
Business response:
Dear Maria, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the mold smell, dirty carpet, noisy bathroom light, and uncomfortable mattress. Your comments are crucial for us to address these concerns promptly. We are committed to improving our facilities and ensuring a pleasant experience for all our guests. We appreciate your insights and hope to have the opportunity to provide you with a much better stay in the future. Sincerely,Hotel Management
The cleaning staff rather rudely opened my room door and saw me naked!
Business response:
Dear XUN, Thank you for bringing this to our attention. We sincerely apologize for the distressing experience you had with our cleaning staff. This is unacceptable and not in line with our standards of privacy and respect. We are addressing this issue with our team to ensure such incidents do not happen again. We regret that your stay was impacted and hope to have the opportunity to provide a more comfortable experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.