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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Room service came at an additional cost, which was disappointing. Given the overall price, the experience did not meet expectations. I would not recommend this place for families traveling with children.
Business response:
Dear Naseer, Thank you for sharing your feedback. It’s disappointing to know that your experience fell short of what you were expecting. We sincerely apologize if the details about our housekeeping services were not clearly communicated at check-in. While our service is designed for long-term guests to offer a minimal intrusion on their home-like stay, we’re happy to provide full room service for a minimal fee. We understand how the added charge may have been frustrating, and we truly value your perspective. We appreciate th... read more
Dead bugs on floor and in sinks. Huge spider crawled out of pillow when I moved it to get into bed. Thankfully I was able to kill it but was antsy all night. Both toilets clogged and the sinks as well. I was glad we were only there for a night. Would never stay here again. It’s worth it the pay the extra $50/60 for a decent room elsewhere.
Business response:
Dear Dina, Thank you for your feedback. We are truly sorry your stay fell short of expectations and understand how unsettling those issues must have been. While we work hard to maintain a clean and comfortable environment, it is clear we did not meet that goal during your visit. Please be assured that we will address these concerns with our housekeeping and maintenance teams and take corrective measures to help prevent similar issues in the future. Your feedback is appreciated as it helps guide our efforts to avoid such expe... read more
This property has a BIG BED BUG problem. We got bitten and they were not willing to do much. The front desk clerk informed us the manager was on vacation and he had no way to get hold of any one. He was not able to move us to another room either. Our two rooms was not the exception another customer also complained about the bed bugs while I was at the front desk. On top of this while I was out of the room for about 5 minute, the housekeeping entered our locked room without being asked to do so and stated to strip down things... read more
Business response:
Dear Dileepa, Thank you for taking the time to share your experience. We deeply regret the discomfort you encountered and understand how frustrating the situation must have been, especially with limited staff support. This is not the level of service we strive to provide. Please be assured that guest safety and cleanliness are our top priorities, and we are taking this matter seriously. A thorough inspection by our pest control team will be conducted. We have also taken note of your interaction with our team and will address... read more
The trash from previous guest was still in the bathroom. They were out of coffee lid. but it was for at least two days at least. They do not have lobby to sit? I have to get hair dryer from the front desk. And the kitchen stuffs are not in the room and I have to get it from the front desk. It is horrible service.
Business response:
Dear Wendy, Thank you for taking the time to share your experience. We appreciate your comments and regret the concerns that impacted your comfort during your stay. Please accept our sincere apologies for the oversights you encountered. Your observations help us focus on areas needing immediate attention, and we’re committed to making the necessary improvements. While we regret that your visit fell short of expectations, we hope you might consider giving us another opportunity to provide you with a more pleasant and seamless... read more
For the price I paid. I was very disappointed. I've stayed here once before and it wasn't like this. The floor was wet like something was leaking when I took my shoes off my socks were soaked. We were visiting family in the area and when we got back to our room which was in the middle of the night, we tried to call housekeeping and our phone was not working so we had to walk out to find someone to help us. Breakfast was not what I expected it was just muffins and oatmeal. Don't think I will be staying here on my next visit.
Business response:
Dear Sherelle, Thank you for choosing to stay with us again and for letting us know how we fell short this time. We regret that your comfort was disrupted by the damp flooring and the inoperative room phone, and that our morning offerings did not satisfy your expectations. Please know your experience has prompted a review of our maintenance and service procedures. We value your continued patronage and hope you might give us another opportunity to restore your confidence, providing a visit that reflects the standards you’ve c... read more
I'm not sure if they are short-staffed but waited about 15 minutes for someone to come to the front desk to check us in. A line formed. The room had one towel, one soap, no shampoo or conditioner or lotion or anything! I went to front desk for towels and he said they didn't have any clean towel! Another person was also asking for a towel. We walked away that night hoping to get a towel in the morning. Room was hot, getting the air to work took some time. We can hear the cars from the busy street. Get ready the next morning a... read more
Business response:
Dear Tina, Thank you for taking the time to provide detailed feedback about your stay. We sincerely apologize for the delays during check-in and the lack of essential amenities in your room, which fell far below our standards. We understand how uncomfortable these issues must have been, including the difficulties with air conditioning and restroom facilities. Please be assured that your comments will be shared with our team to ensure a better service moving forward. We hope you will give us a second chance to deliver the typ... read more
No ice machine and the “breakfast” was a disappointment, to say the least. Please stock rooms with soap and shampoo.
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that some aspects of your stay did not meet your expectations, particularly regarding amenities and breakfast. Your feedback is important and has been shared with the appropriate teams to enhance our services. We apologize for any inconvenience caused and appreciate your understanding. We hope you will give us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management
The door really stuck, no USB ports, the floor was filthy, holes in the sheets, not enough pillows, no paper towels in the kitchen. Have stayed at Extended Stay in Burbank and it was good - no problems so thought this would be the same.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are glad to hear you had a positive impression from a previous visit, and we truly regret that this recent experience did not meet the same expectations. We apologize for the inconvenience you encountered during your stay. Your comments have been shared with our team for review. We hope to welcome you back for a more comfortable and seamless visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.