This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the cheapest studio in the area
Business response:
Dear Antonia, Thank you for your feedback. We’re glad to hear that our studio was affordable for your stay. We strive to offer competitive pricing while providing essential amenities. Your feedback helps us improve, and we hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
A lot of people that loitered in the parking lot, one night a stranger banged on my door and then proceeded to bang on every door down the hall. It was terrifying! Security just wasn't a priority. Also, I had stayed there for 16 days and housekeeping came on my last night! when they finally came, they took my full bag of my soda cans I had been collecting to be able to recycle! I didn't want them to be taken! I was so frustrated!! Also, a lot of people smoked in the parking lot right outside my door and it made the entire ar... read more
Business response:
Dear Tabitha, Thank you for sharing your experience with us. We are deeply sorry to hear about the safety concerns, the delay in housekeeping, and the issue with your belongings. Your feedback is crucial, and we are taking immediate steps to address these security and cleanliness issues to ensure a safer and more comfortable environment for all guests. We appreciate your input and regret that your stay did not meet our usual standards. We hope to better serve you in the future. Sincerely,Hotel Management
Customer Service Equitte There was a lack of professionalism, courtesy, decorum, respect... There was a nonchalant attitude toward any inquiries or concerns brought.. There was also information that should have been disclosed up front.. I,.e. housekeeping. There is definitely work to be done with providing outstanding customer service and overall better experience,. Active listening, Communication, manners.
Business response:
Dear Shawn, Thank you for your feedback. We sincerely apologize for the lack of professionalism and courtesy you experienced during your stay. Your concerns about communication and customer service are taken very seriously, and we are addressing these issues with our team to improve our service standards. We appreciate your detailed comments as they are essential for our improvement. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Find another place to stay This is a very dirty property, the office was dirty the rooms were smelly and the bathroom of the room we were given had water damage above the shower. Overall, not a good place to stay. We left after the 1st night. The smell of the room was intolerable.
Business response:
Dear Ronald, Thank you for your feedback. We are deeply sorry to hear about the cleanliness and maintenance issues you encountered. This is not the standard we aim to uphold, and we are taking immediate steps to address these concerns with our team. Your comments are crucial for our improvement, and we apologize for the discomfort you experienced. We hope you might consider giving us another chance to provide a better and more comfortable stay in the future.Sincerely,Hotel Management
Expected Better for price The room had a musty smell, the restroom had an open soap bar and a dirty face towel left behind. The carpet was dirty with spots everywhere. AC worked good, iron good, fridge good. It was quiet and good night sleep.
Business response:
Dear denise, Thank you for your feedback. We apologize for the musty smell, cleanliness issues, and the dirty face towel left behind. This is not up to our usual standards, and we are addressing these concerns to improve our room conditions. We're glad to hear that the AC, iron, and fridge were in good working order and that you had a quiet, restful night. Your comments help us enhance our service, and we hope to provide a better experience in the future.Sincerely,Hotel Management
We arrived in our room and it has not been cleaned. The staff was rude when we told them that the room wasnt clean. They said they didn't have anyone to clean it and said we can get a refund. But they never refunded us. It's the worst place and horrible customer service. We were left without a hotel room.
Business response:
Dear Theresa, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Your feedback is crucial, and we are addressing this with our team to ensure such lapses do not recur. Rest assured, we are investigating the refund issue promptly. Please accept our apologies for falling short of your expectations. We value your patronage and hope to restore your trust with improved service in the future.Sincerely,Hotel Management
Temperature control on bathtub/shower did not work properly. While taking a shower it got extremely hot all of a sudden. Bath Towels were stained. Bedspread was stained. The room just didn’t give that clean feeling
Business response:
Dear David, Thank you for your feedback. We apologize for the inconvenience caused by the issues with the temperature control and cleanliness of your room. Your comments are valuable to us, and we are addressing these matters with our housekeeping and maintenance teams to ensure immediate improvements. We strive to provide a comfortable and clean environment for all our guests, and we regret falling short of your expectations. Please allow us another opportunity to serve you better in the future.Sincerely,Hotel Management
Tried three remotes neither of them worked on the television set. The tub was very dirty and black. I wouldn’t even take a shower in it. It was so disgusting. I felt that the whole room wasn’t clean and I would like to have some money paid back because my time they was just horrible.
Business response:
Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.