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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed on August 23rd in a king suite with separate room and pull out couch. The bed was filled with red and clear baby ticks. The pillows were filled with adult sized ticks. Our child was surrounded by all the pillows with the ticks. The front desk agent, Eugene, was nonchalant about the whole situation and once I went to the front desk, he came from the back room without any shoes on. He moved across and around the hall which we were on, and our child was asleep at the time which happened to be about 10pm. We had to mov... read more
Business response:
Dear Joan, Thank you for your review. We deeply apologize for the distressing experience you had with the bed and pillows, as well as the service provided by Eugene. This situation is unacceptable and does not reflect the standards we strive to uphold. We are addressing this issue with our team to ensure it is resolved promptly and to prevent future occurrences. We regret the inconvenience caused and hope to have the opportunity to offer you a better experience on your next visit. Sincerely,Hotel Management
Filthy filthy filthy Had to change rooms due to a broken toilet and unclean bathroom. New room was just as dirty but the bathroom worked. It was so dirty I couldn’t bring myself to use the shower.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room and the discomfort you faced. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping team to ensure such issues are addressed. We hope to make improvements on your return trip and deliver better memories.Sincerely,Hotel Management
Upon checking in, room given smelled and restroom was dirty. Moved to another room, which resulted with roaches! Housekeeping is not consistent. very dirty!!!!!
Business response:
Dear Laura, Thank you for your feedback. We deeply apologize for the issues you encountered with room cleanliness and the presence of roaches. This is not the level of service we strive to provide. We are addressing these concerns with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained. Your comfort is important to us, and we are committed to making improvements. We look forward to welcoming you back and hope your next stay is much more comfortable.Sincerely,Hotel Management
Bathroom shower was covered in long hair on shower on wall and also on counter tops
Business response:
Dear sylvia, Thank you for your feedback. We apologize for the cleanliness issues you encountered in the bathroom, including the hair on the shower walls and countertops. This is not the standard we strive for, and we will address this with our housekeeping team to ensure it is thoroughly cleaned. Your comments are important to us, and we appreciate you bringing this to our attention. We hope to provide you with a more spotless and comfortable stay in the future.Sincerely,Hotel Management
We got there a little late so we were tired when we walked into our room it immediately smelt horrible, the air conditioner didn’t work. Went down to the office. The staff was really fantastic. They switched our room immediately. Second room we went into, air conditioner worked fine, room did not smell. The door handle was jiggly almost felt like it was gonna come off, The carpets almost felt sticky, the handle in the shower came off, there was mold on the ceiling, there was a cricket in our room that wouldn’t shut up, a spi... read more
Business response:
Dear Cheryl, Thank you for taking the time to share your experience. We’re pleased our staff could assist you promptly, but we’re sorry to hear about the issues you encountered in both rooms. Your feedback on the air conditioning, cleanliness, and maintenance is invaluable. We will address these concerns with our team to ensure improvements are made. We appreciate your patience and understanding and hope to offer you a more comfortable stay in the future.Sincerely,Hotel Management
There was trash in the room , the room smelt so bad and I kept itching the whole night.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues, unpleasant odor, and discomfort you experienced during your stay. This is not reflective of our standards, and we are taking immediate steps to address these concerns with our housekeeping team to ensure a better experience for our guests. Your comments are valuable as we work to improve our services. Thank you for bringing these matters to our attention, and we hope to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,324 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.