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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The VERY substantial street noise in Room 227, compounded by the loud tromping around of the people upstairs all night and the very loud air conditioner resulted in a sleepless night. Probably the worst hotel stay in my life. I got dressed at 5:30 AM and went outside and waited until the desk clerk arrived to check out. It was a traumatic experience.
I just needed a place to stay on a Saturday night to watch a youth soccer tournament, so it was fine for that. The hotel is right off the 805 freeway which is convenient but there are no restaurants close by. No shampoo, lotion, hair dryer or in room coffee. I feel the room was over priced (total of $319) for no amenities. Also this Extended Stay had no dishes or silverware. The cupboards and drawers were completely bare.
The room didn’t have any dishes, no remote for the tv and the air conditioning didn’t work very well
everything in the room is old, tub is old, peeling with lots of yellow stain, room smells old. Sorry but I am just being honest. needs upgrade.
The hotel was just adequate. We made a last minute reservation for a soccer tournament and the location and price were good. The bed wasn’t comfortable. We couldn’t control the temperature in the room and it got hot and stuffy. There was no TV remote, no plates or silverware, and a minimal breakfast (oatmeal and coffee).
We had to change rooms then the light didn’t work and no way to fix it
The staff was very helpful. However the facility was horrible. It was very old and dated. There was no ice machine on the premises. We were in a room with 2 queen beds but.... There was only one bedside table in the room. One bed had no lamps/lights There was no light near the closet area The kitchen cooktop was dirty upon arrival The bathroom sink was stained. There were 3 pillows on the queen bed instead of 4. Bathroom door handle was rusted The telphone in the room did not work. THe clock in the room did not work Bathtub ... read more
Business response:
Dear Darius, Thank you for your detailed feedback. While we’re glad our team made a positive impression, we’re truly sorry to hear that the overall condition of the room fell short of expectations. We understand how frustrating these issues must have been, and we regret the inconvenience they caused during your stay. Some limitations are inherent to the age of the property, but that doesn’t excuse the lapses in cleanliness and maintenance you experienced. Please be aware that we’re actively working on improvements, and your ... read more
Front office onky has 1 person and not helpful. Room was not cleaned despite multipke call to desk. Toom was so-so in cleansiness. Understaffed.
Business response:
Dear Long, Thank you for sharing your experience. We sincerely regret that the service and upkeep did not meet your expectations. It is concerning to hear that your requests were not handled in a timely or effective manner, and we understand how frustrating that must have been. Your comments regarding staffing and overall maintenance have been shared with the appropriate teams for better improvements. We appreciate your feedback and will work to improve the level of care provided. Sincerely, Hotel Management
This is worst hotel I have ever been to. Carpet had multiple stains. Room smelled like a toilet and weed. Tap in bathtub and shower head were very old and not maintained. No toiletries in room. When asked front desk said we need to ask for it. Room was not livable and we had to find another room at 9 PM. Overall it was a terrible experience.
Business response:
Dear Pankaj, Thank you for taking the time to share your experience. We are truly sorry to hear that your visit did not meet expectations, and we regret the discomfort and inconvenience you encountered. While we appreciate your acknowledgment of the staff’s response, we understand how disappointing the situation must have been. Please know that your feedback is being taken seriously as we work to improve. We hope you’ll consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.