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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While a coffee maker is available on request, guests are expected to procure their own sugar, creamer,etc. Coffee and condiments are the bare minimum one can expect in any hotel. Stove plate gave out huge amounts of smoke as soon as it was turned on. We had to open all windows and door to remove the smoke and smell. Dishes provided were dirty. Front desk assistant did not have access to email to print a document for me. He did not have access to add my email ID to my account for an emailed receipt. Overall, basic amenities a... read more
Business response:
Dear Subhadeep, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you in the future and provide you with the seamless stay... read more
The price was reasonable. However, considering the pest issue, it's an overpriced "roach motel". I expected cleaner accommodations.
Business response:
Dear Karina, thank you for sharing feedback about your recent stay. We know that a clean hotel sets the tone for a wonderful trip, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely,Hotel Management
Stayed Friday to Sunday. New towel change or bedding changes. Room was 1 King bed and pull out sofa bed. The pull out sofa mattress was of very poor quality. The padding was worn down and coils were poking and uncomfortable
Business response:
Dear Jaime, thank you for your review. We apologize for the problems you experienced with the sofa bed in your suite. We have shared your comments and will be resolving the issue immediately. We hope to have the opportunity to be of service to you in the future. Sincerely,Hotel Management
Slept the worst in a long time. Dismal run down room. Couldn’t find my reservation. No amenities in room like coffee or cups. Breakfast option was coffee and oatmeal, opened up late. A/C made loud noise every time it would cycle on.
Business response:
Dear Robert, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope... read more
The property is very dirty. They don’t have a typical kitchenette like airbnbs. Stove was not functioning well. The cooking vessels are very limited. If you can afford, stay away from extended stay.
Business response:
Dear Balasubramanian, thank you for taking the time to share your review. We are disappointed to know that we failed to provide you with an exceptional experience. Our Housekeeping team has been notified of your concerns regarding the issues with the suite. We also apologize for the inconvenience caused by the lack of amenities and temporary maintenance issues with the stove during your stay. We regret not being able to resolve this for you while you were still with us. We hope you will give us another chance to stay with us... read more
Fiithy bed sheets, old pillows, dirty towels. Peeled bathtub, clogged sink, Poorly run business. The breakfast is a JOKE! Will not come back!
Business response:
Dear Ocean, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless e... read more
The hotel was out dated and smelled I. The room like mold. Really had a motel feel to it.
Business response:
Dear Scott, thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely, Hotel Management
No breakfast was provided, no toilet paper, poor cleaning service.
Business response:
Dear Doris, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
The"breakfast" was granola bars and coffee. No muffins as stated when checking in. Blankets/sheets smelled like wet dog
Business response:
Dear Phillip, thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. We will share your comments with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Also, we have discussed your concern for the sheets with our housekeeping to ensure rooms are thoroughly checked and inspected before allocation. We hope you will return to stay with us another time for a much-improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.