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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting room This place was disgusting... I will never stay here again. The bathtub was disgusting hair everywhere and the sink was clogged the carpet was wet from the ac leaking making the room smell with crap I was so disappointed with this room
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There is no service. They do not even clean the room. I got four big bites on the arm and leg, not sure it was mosquito or some other bug. My arm and leg are still swallen after three days. The breakfast was just on a small table in a very tiny lobby, only around 100 sq feet. The food looks terrible if there is any. Do not stay there!
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Please consider a future stay as we would welcome the opportunity... read more
On our last hour of our stay, we saw a cockroach roaming inside the fridge. When you see 1cockroach around in an area, there might be hundreds lurking in the dark as well.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely weren’t to the mark in this attempt. Your feedback for the odor and cleanliness has been shared with the housekeeping team for review and action. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Awful hotel. The non smoking room stank of cigarettes. The carpets were stained and it was the worst hotel I’ve ever seen. I checked in, went to the room and checked out immediately. I ended up having to book another hotel on the fly. Dreadful place.
Business response:
Thank you for sharing your thoughts about your recent visit. We apologize for the cleanliness issues and the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Won’t stay here again... Check in attendant Brian on Thursday night was not very friendly but overall checkin process was easy. The room was not super clean and the shower constantly dripped but it was otherwise satisfactory. On Sunday night we went to use our room key late at night after leaving a concert, and it wouldn’t work after several tries. We then went to the front desk where we proceeded to wait 20 minutes, called the front desk 3 different times and it rang and rang with no answer and no attendant in sight. I had ... read more
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered while you were here and that our team did not provide you with excellent service. Your feedback has been shared with the housekeeping and front office team. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will con... read more
Made reservation for two queens front desk agent with dreadlocks told us that I would need to pay $45 more a night for upgrade to two queens. After some hassle and looking for the reservations he accompanied us. Same thing just happened in Orlando Florida at the Convention Center, Extended StayAmerica. I’m starting to believe it’s a regular policy of theirs. Had to bring up plates and silverware to the room none available at time of check-in. Well lit parking lot , but rooms are gross, dishes brought up we not clean. Needs t... read more
Business response:
Dear Jennifer, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Property was quiet but cleanliness is a big issue here. I was chased out of my bed by a black widow spider. Luckily I wasn’t sleeping. Attendant on duty quickly gave me another room.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered and the inconvenience you had due to the bug in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. On a positive note, we're glad to know our staff were able to accommodate you another room. We hope you will give us another chance to provide you with a much-improved experience. Sincer... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.