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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty sheets, no shampoo, no hot water for shower and beds smell dirty.
Business response:
Dear David, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Not very accomadating Was not provided with adequate bedding for the sofa bed. I was with my daughter and the front desk said that they would give me a call when a sheet was available after I went down to request sheets 2 times. I was never given a call. There was no coffee when I woke up and went into the lobby at 630 then again at 730 and again at 8 AM. I would like a partial refund please
Business response:
Dear Veronica, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have also noted your feedback regarding the coffee. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. If you have any further queries, please don't hesitate to reach out to us at the hotel. Thank you for taking the time to leave this review; we wish you all the best.Sincere... read more
Friendly staff and clean but the rooms smell terrible and are dated.
Business response:
Dear Patrick, We appreciate you taking the time to share your review with us. Your feedback is valuable in helping us improve our services. It is gratifying to hear that our staff was accommodating and the property was well-maintained. However, we regret that the rooms did not meet your expectations. We assure you that we are taking steps to address these issues and enhance the guest experience. We hope to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management
Worst Stay Ever Room 109 is disgusting! Carpets are filthy, never took my socks off, one burner of the cook top missing, round burn mark in the Carpet by the door... Thermostat on the wall didn't work... Other than that
Business response:
Dear Janine, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Worse experience to begin with. Staff assigned me to an occupied room. Keys not working properly. I went from room to check in counter 4 times due key not working and wrong assigned room. Hope management make some improvements to be more organized and trained staff properly. Will never come back to this hotel. Period
Business response:
Dear Erwin, We're very sorry to read about the difficulties you experienced during your stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is important to us, and we will address these concerns with our staff to ensure they are appropriately trained and make the necessary improvements to prevent such problems from occurring in ... read more
The room smell like fish. The shower curtain rod was falling off the wall bathroom was dirty.
Business response:
Dear Martin, Thank you for your review of our hotel. We promise to provide guests with fresh, clean, and well-maintained accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Room smelled like mildew
Business response:
Dear Kristin, Thank you for your valuable feedback on your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Your feedback will aid us in making necessary improvements. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Falling & leaking Good area , have stayed here before . This time wasn’t as pleasant. Towel rack was coming off the wall & the shower head was leaking and shooting water into the rest of the bathroom. (Refer to the pictures)
Business response:
Dear Aaron, Thank you for re-choosing us and sharing your experience of your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations this time. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the bes... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.