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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Staff was great, very friendly! My room smelled of smoke & it was a non-smoking room. Also, the rooms are very dated.
Business response:
Thank you for taking the time to review our hotel. Please accept our apologies that your room did not meet your expectations. We have asked our housekeeping staff to look into your concerns. Please know our front desk is staffed around the clock to help make the most of your stay. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Bait-and-Switch Warning, not all pictures are of this property. The overall condition is quite poor, several doors leading to rooms have the paint severely pealing off. As for my room specifically, the tub was a bit dingy - but instead of replacing it they put some sort of adhesive liner on the bottom of the inside of the tub. Though I had a non-smoking room, smoking was permitted in the area right outside my door - making its way into the room. Don't be fooled by the pictures, this is on better than a Motel 6. With that sai... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Roaches.
Business response:
We appreciate you choosing our hotel for your visit to our city, and we are sorry you were disappointed. Our focus is on the comfort and satisfaction of our guests, and we apologize for the problems that inconvenienced you. Your comments have been shared with our team to take appropriate actions. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
We got to the hotel late and it took 25 minutes for someone to answer for check in. The fridge of the hotel was dirty and there is no ice maker. To top it off they do not have breakfast, in which on there website they have breakfast.
Business response:
Stephani, please accept our apologies as our associates were not present at the front office on your arrival. We assure you to look into this situation and avoid any further lapse in service. We have also discussed your comment about the cleanliness issue with our housekeeping team to be diligent. We are also sorry for your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We will check the third-party websites to see if this in... read more
Business response:
Laquita, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Brian, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.