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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a tough night! We booked this room for the king bed and sofa sleeper for my two kids. The sofa sleeper was so small. My 8 and 7 year olds barely fit. An average adult would have there legs hanging off the end. When we opened the sofa sleeper it hadn't been made. We called the front desk to ask for sheets and they said we can come get sheets and make it ourselves. When we got to the front desk they were not happy giving us extra sheets, but they eventually did. The sofa sleeper was looking pressed up against the AC s... read more
Business response:
Thank you for sharing your feedback. We are sorry for the problems you had in your room and regret the service issue you had. We have shared your feedback with the front desk team to improve our service going ahead. Also, your comments will help us to improve our facilities moving forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Lack of towels, cups, utensils, and did not once clean room
Business response:
Thank you for the feedback. We are sorry our hotel policies were not explained to you upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We are gratefu... read more
DON'T STAY HERE! This hotel simply put is not acceptable. It should be removed from Hotels.com. The service is horrible and the hotel is extremely run down and in very poor condition. It is also the ONLY hotel I've ever stayed at that did not have an ice machine or have ice available upon request.
Business response:
Christine, thank you for your review of your recent stay. We are sorry our hotel did not meet your expectations, and for the service issues you encountered. We will share your feedback with the appropriate teams to ensure steps are being followed, and we do not disappoint you in the future. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Very very outdated and old property. Pictures do not do justice, so when you get there and pay $162 for one night, it makes you very upset!
Business response:
Thank you for being our guest. Please accept our apologies for not meeting your expectations with our property and regret the inconvenience caused. Your feedback has been shared with the appropriate individuals in our organization. We hope to have the opportunity to welcome you back on your next visit to our area. Sincerely, Hotel Management
This place is a dump. I cannot imagine anyone giving this a rating above 1-2 unless they are shill for the owners. First, this is supposed to be for extended stay. Except for a refrigerator and two burners, there were no plates, bowls, glasses, silverware, or pans available. When I asked about this, I was told they were full and "there were not enough supplies to go around". In the evening, the parking lot was only one third full and there were many dark windows. When we returned in the afternoon, the room had not been clean... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We ended up staying at the Courtyard Marriott.. very unpleased with the extended stay
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I gave an overall rating of average because I don’t really know how the price compares to other places in the area. The hotel is a little run down. When I entered my room it had that smell you get when you enter some Las Vegas rooms. You know that cigarettes were smoked in here for a long time before it became a smokeless hotel. The breakfast is not much...oatmeal packets, granola bars, maybe a little fruit. My son’s basketball team stayed there in a big part because the coach thought there was a decent breakfast to feed the... read more
Bad service The room that we booked was not available when we got there even though we booked it that morning. The room was not clean. The shower had no water pressure and hot water would come and go.
Business response:
Thank you for reviewing your recent visit. We apologize for not living up to our commitment to a clean, fresh, well-maintained environment during your stay. We have followed up with the housekeeping and maintenance teams for review and action. We do hope you will give us another chance the next time your travel brings you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.