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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room is dirty, has hole in wall, tub needs sealer, room needs to be renovated, can of Coke is $5, sheets look like they were slept in. I paid $258, one couple paid $238, another couple$110. Website rate listed as $189-$205; breakfast is not a breakfast as advertised—it’s a grab and go. I’ll never stay at an Extended Stay again. If I could have gotten my money back, I wouldn’t have slept here.
Business response:
Dear Barbara, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Please feel free to reach out to us directly for further assistance and clar... read more
Beds are so noisy
Business response:
Dear Miguel, Thank you for choosing us. Please accept our apologies for the disappointment of the bedding issues that you encountered. We will share your remarks with our management team for further action on improving our accommodation. We understand the importance of having a good night's rest. Also, we will instruct them to double-check the rooms before delivering them to the guest. Our aim is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to p... read more
Was very dated and plumbing was broken. Wall in the bathroom leaked whenever shower was turned on. Person at the reception tried his best to help Tried to change the room but the new rooms AC didn’t work.
Business response:
Dear Michael, Thank you for being our guest. We sincerely apologize for the issues that impacted your stay. Your feedback is greatly appreciated as it helps us identify areas for improvement. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management
No Ada No room Ada room available. The reservation was not kept. No accommodations available and no alternative given.
Business response:
Dear Bruce, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. It is disappointing that you felt your room did not fit more of your specifications and needs on this particular visit. We can assure you our rooms meet all the standards expected of us. However, we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
The rooms are dingy and the carpet it old and dirty. The people next to us had a dog that barked. And there are warnings that the pipes have lead.
Business response:
Dear Michael, Thank you for sharing your experience with us. We appreciate your feedback on the room conditions and apologize for any inconvenience you faced. Your observations are important and have been noted for improvement. We're sorry for any noise disturbances you encountered during your stay. We also understand your concerns regarding the pipes and appreciate your awareness of this matter. We hope you enjoyed other aspects of your visit and were able to explore the surrounding area. Thank you for choosing to stay with... read more
I will never stay here again
Business response:
Dear arad, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Arrived after 10 pm with my son and was told our Pre-Paid Stay was not available. Basically the Hotel was Over Sold. Read previous reviews about this Hotel but didn’t think it would happen to me. Confirm in advance before you arrive, especially with a Pre-Paid Reservation. Never experienced this with Expedia but seems like it happens often to this hotel.
Business response:
Dear Mely, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we h... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.