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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a place for family Not a place for family. We smelled Pot all over the place. I think this is a place where they house transients, how I can't confirm it.
Business response:
Diego, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area. Sincerely, Hotel Management
When i checked in i was given the dishes, pots and pans and silverware and the dish drainer to take to my room. Mind you i walked into checkin with a cane and my requests stated i was disabled and walked with a cane. Nut no offer to have an staff member bring twenty pounds of kitchenware to my room. When i got to my room, it was stale smelling and wirn and somewhat dirty carpet. Sticky dirty kitchen cabinets and no sponge ir dishcloth provided abd two tiny packets of dish liquid. The AC was very noisy snd the tv access was p... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing your stay with all the team members for taking proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedba... read more
Nobody answered or came when I checked out. Nobody answered when I called later. Nobody answered the day after checkout for a call. Nobody is ever at the front desk and they don’t come when you sit there for 15 minutes
Business response:
Jacob, thank you for giving us your feedback regarding your stay. Please accept our apologies for the service problems you experienced when checking out. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our front desk team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. Sincerely, Hotel Management
The hotel was trying to charge me again. They said something about not seeing my reservation and payment. I had to show them my bank statement. Another thing was that their price for the hotel room was $50 cheaper than what I paid using the Expedia website.
Business response:
Thank you for taking the time to share your feedback. We regret the miscommunication you had regarding the price of your stay. We will review this with our team to see what transpired and make sure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
needs updating,
Business response:
Thank you for your feedback. We uphold all of the brand standards for quality and service. We are so sorry that our hotel fell short of your expectations, and we thank you for bringing your concerns to my attention. We appreciate your feedback and candor. Sincerely, Hotel Management
Service and directions not food by staff
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Dislike. The AC unit was so loud when in use. I was issue a handicapped room which made it a little difficult to shower and use the mirror which was against the wall.
Business response:
Thank you for sharing your experience at our hotel. We regret not meeting your expectations with the bathroom and apologize for the concerns you had with the air conditioner. We will share your comments with our maintenance team and make sure the problem is resolved immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.