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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No late check in! They do not accommodate late check in! Was stuck in traffic...called 2 times to request a late check in but no one ever picks up! Showed up to be told we could not get our room...in the middle of a audit? Had to cancel and grab a last min room nearby. Will not be staying at any Extended Stays again.
Business response:
Dear Guest, Thank you for selecting us. We regret we could not accommodate you and did not meet your expectations, and we hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and shall discuss your comments with the concerned individuals for further improvement. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
No hot water or management onsite Had to go else where to reserve another room
Business response:
Dear Ruby, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
only good thing that it is in sorrento valley, period.
Business response:
Dear Terri S, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Nail clippings on the floor along with Doritos and napkins. Hairs in the bed.
Business response:
Dear Stephanie, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management
Housekeeping did not come for the entire 3 nights. The room has a strong lingering odor of burnt food of some sort. The toilet was plugged and the sinks did not drain well. The tub filled with water ana did not drain for hours.
Business response:
Dear Jesse, We sincerely apologize for the inconvenience you encountered during your recent stay. Your feedback is valuable, and we deeply regret that our housekeeping services fell short of expectations. We are actively addressing the odor and plumbing issues you mentioned to ensure a more comfortable experience for our guests in the future. Your satisfaction is our utmost priority, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
2cd time in a row we booked 2 beds and they give us a room with one bed, this time there were even people in the room they gave us.
Business response:
Dear Karl, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration. We regret disappointing you and have discussed this with our front desk team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management
no kitchen accessories. no shampoo, no shower gel. disgusting breakfast ...
Business response:
Dear POURANG, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired and apologize for not meeting your expectations with our grab-and-go breakfast options. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Rest assured that we take your concerns seriously and promptly address them with the relevant team m... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.