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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too pricey for the conditions of the rooms kept and the size. Poor quality stuff everywhere. Worn out things, needs maintenance and repairs. Not clean, not worth at all for $290 a night stay!
Business response:
Dear Veena, thank you for the detailed evaluation and for taking the time to comment on your stay. We regret our disappointment with not meeting your expectations regarding the cleanliness and size of your room. Your comments will be shared with our team, and we will use them for future improvements. Again, we apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Sincerely, Hotel Management
Do not stay here I would not recommend this Hotel. There are a lot of 'resident families' that seem to live there. This was not the issue. The issue was children were allowed to run freely until 4am. Screaming, riding bikes, yelling as well as their parents. It was so incredibly rude. We were to stay another night, but I checked out as we received no rest. Thankfully, the young man at the front desk was very apologetic and refunded my second night. The pictures online also did not depict the true condition of this hotel . I ... read more
Business response:
Dear Guest, thank you for posting your feedback about your stay. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are glad that the front desk staff was helpful enough to solve the situation to your satisfaction. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely Hotel Management
The shower was horrible with no hot water.
Business response:
Dear Inbar, please accept our apologies concerning your stay at our hotel, as we never mean to disappoint our guests. We can assure you that what you experienced is unacceptable to our standards, and we have discussed this with the maintenance and housekeeping team. Thank you again for your candid feedback, as this helps us improve the experience for future guests. Sincerely, Hotel Management
They claimed to have breakfast included. They described it as "grab and go". It was a cheesy muffin and a granola bar. Now I have to go out for breakfast. Terrible .
Business response:
Mark, thank you for taking the time to write a review. We regret the disappointment you experienced due to our breakfast offerings. We are grateful for your valuable comments as we are always striving to improve our guest experience in all areas of our hotel. We hope you will stay with us again the next time you visit our city. Sincerely, Hotel Management
They were supposed to supply kitchen utensil . And nothing . Smoke free room but room smelled of smoke and pet
Business response:
Cynthia, thank you for taking the time to evaluate your stay. We certainly apologize for any miscommunication regarding our kitchenware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We also regret the disruption caused by the smell of smoke. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take this matter seriously and will look into it. We hope you will consider giving us a chance ... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.