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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Saw small roaches around the bathroom and kitchen area. The carpet was dirty and full of stains. The bed sheets had stains.
Business response:
Dear Vrej, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences durin... read more
Bare bones no kitchen supplies The room, advertised with a full kitchen, had no kitchen items. Every cupboard and drawer was empty. No cups, no spoons, nothing. Finally in the morning I found a little post card- sized page saying I had to request the kitchen items to be delivered.
Business response:
Dear Melissa, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you bac... read more
Did not honor the reservation and required me to find another hotel at 11pm
Business response:
Dear Charles, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the oversight in honoring your reservation. This is not indicative of our usual standards, and we understand the frustration this situation may have caused. We will investigate what went wrong and take immediate steps to prevent a recurrence. Your feedback is invaluable, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Management
Phones don’t work. The front desk associate was very well spoken and friendly and informative. It took him a bit to get to the front desk to attend be but once he was there he was very nice. The room phone did not work. Which inconvenienced me as I was unable to request more towels or get help. I tried looking for staff to request extra towels but couldn’t locate anyone.
The staff was very friendly and helpful. However, the room has carpet stains all over, and the white blanket on the bed has a big brown stain. In the evening, while walking the dog around the property, we encountered a person sitting and rolling on the ground in the parking lot and he looks like something is not right with him. There were individuals who appeared sketchy around the property. According to others, this is normal, and the police are unable to intervene.
Business response:
Dear Nikki, We sincerely apologize for the inconvenience you experienced during your stay. While we're pleased to read that you found our staff friendly and helpful, we regret that the condition of the room and the presence of individuals around the property negatively impacted your experience. Please rest assured that we take your feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Your comfort and safety are our top priorities, and we appreciate you bringing these con... read more
many things wrong in the room The staff at the front desk were always trying to be helpful but there was only so much they could do. My bathroom tub was peeling off paint at the bottom where you stood, a lamp was broken off the wall and the ac did not work. I had to wear flip flops in the shower and buy a fan because there were not and other rooms to move to. The house keeping staff were very nice. but the room was not clean, the bath tub soap container was coated with soap from another tenant.
Business response:
Dear Guest, Thank you for choosing our hotel. We appreciate your feedback and regret the issues you encountered during your visit. While we are pleased that the front desk staff were helpful, your comments regarding maintenance and cleanliness are essential to us. We will share your insights with our teams to ensure improvements. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.