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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk personnel was nice and friendly. When we got to our room we noticed a weird odor, we blamed it on the age of the room and the fact that it was a extended stay with a stove in the room. Later during my shower I noticed that there was water damage on the ceiling and wall and what looked to be mold on the ceiling
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Likes: Close to La Jolla, 405 and 5 freeways. Didn't like: property is poorly maintained, room smells, carpet stained, tub coating was peeling off, shower temperature changes by itself, ironing board was way old and broken, breakfast is a mug of warm coffee and granola bars.
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are sorry that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we are confident your next stay will be a mu... read more
Do not stay here The staff was clearly just there for the job. They didn’t seem even fake friendly. The location is in a quiet part of SD since the nearby blocks are mostly offices. But the hotel needs a serious facelift. It’s dingy and we finally left after we saw our 3rd cockroach in our room at 11am! We forgave the 2 in the tub at midnight. I think it was inconvenient that the limited dishes offered weren’t in the rooms and had to be requested at the lobby. And the breakfast was the worst. They shouldn’t be allowed to cal... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Fromt desk person wearing globes while with customer , room smells cigarette and floor nit very clean
Business response:
Thank you for being our guest. We apologize for the cleanliness issues and the smoke odor you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also follow up with the team to ensure we are doing everything possible to minimize the smoke odor so that our guests are not impacted. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.