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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet but super disappointing The staff is friendly and it was quiet enough to get a good nights rest. The room was clean, but awkward and out dated. It was dinghy and being next to the stairs, I didn't feel comfortable opening my curtains for light. The kitchen amenities are non-existent. The cupboards are completely bare, NOTHING is provided.You ask for the most basic necessities like plates and utensils. I requested a coffee maker and they "were out". So they don't keep enough amenities for every room. I was given one set... read more
Business response:
Dear Richard, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We will address this immediately and genuinely appreciate your bringing this to our attention. Thank you for sharing your thoughts with us, and we hope that you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manage... read more
I booked with Expedia and when I arrived at the hotel, they said they were full and they had no more rooms. So why did Expedia book me?? What a waste of time. This happened at 2 different hotels too. I ended up sleeping in my van… absolutely terrible service
Business response:
Dear Anders, Thank you for choosing our location and sharing your reviews. We are sorry for the frustration on arrival and your reservation predicament. Please allow us to check with the team, as this is an unusual incident as to what went wrong. Our team strives to ensure an excellent experience for each guest, so we are very sorry for disappointing you. We request to allow us to change your experience on your next visit.Sincerely,Hotel Management
Outdated rooms. Uncomfortable bed. Shower floods bathroom. No hair dryer. Dusty.
Business response:
Dear Debra, Thank you for your feedback. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Zero amenities in room. Not sure if we were in a bad area, but I have never been to a room that didn't come equipped with a hair dryer and coffee maker. Bathtub was disgusting - needs to be replaced or re-glazed. Wanted to take a bath, but no way was I getting in. No bedding for the pullout bed. The lady working when we arrived was nice, but she was all alone. She had to come to our room 4 different times that night to deliver things we didn't have (that should have been supplied in room).
Business response:
Dear Michael, thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your feedback has helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
The room smells and was not clean when I arrived. There were used towels under the sink and it does not feel clean. The staff were friendly but overall the room wasn’t satisfactory
Business response:
Dear Andreas, thank you for choosing us. We are glad you were pleased with our warm reception, and our staff was attentive to your needs. However, the cleanliness and room conditions you describe are unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please come back and validate the changes we will implement and experience the stay you expect and deserve. Thank yo... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.