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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
needs updating,
Business response:
Thank you for your feedback. We uphold all of the brand standards for quality and service. We are so sorry that our hotel fell short of your expectations, and we thank you for bringing your concerns to my attention. We appreciate your feedback and candor. Sincerely, Hotel Management
Service and directions not food by staff
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Dislike. The AC unit was so loud when in use. I was issue a handicapped room which made it a little difficult to shower and use the mirror which was against the wall.
Business response:
Thank you for sharing your experience at our hotel. We regret not meeting your expectations with the bathroom and apologize for the concerns you had with the air conditioner. We will share your comments with our maintenance team and make sure the problem is resolved immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
The Staff was great, very friendly! My room smelled of smoke & it was a non-smoking room. Also, the rooms are very dated.
Business response:
Thank you for taking the time to review our hotel. Please accept our apologies that your room did not meet your expectations. We have asked our housekeeping staff to look into your concerns. Please know our front desk is staffed around the clock to help make the most of your stay. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Bait-and-Switch Warning, not all pictures are of this property. The overall condition is quite poor, several doors leading to rooms have the paint severely pealing off. As for my room specifically, the tub was a bit dingy - but instead of replacing it they put some sort of adhesive liner on the bottom of the inside of the tub. Though I had a non-smoking room, smoking was permitted in the area right outside my door - making its way into the room. Don't be fooled by the pictures, this is on better than a Motel 6. With that sai... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.