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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
很糟糕的體驗。 不優的住宿體驗，沒客房清潔，環境設備舊。我們五個同事訂這間，入住時使用的信用卡全部都在美國被盜刷。五張信用卡只在這裡有共同消費也都是交給櫃台人員刷卡。出差美國很多次，就這次經驗是最不爽的。
Business response:
Thank you for your feedback. It is disappointing to read about the unsatisfactory experience you described. We are sorry there was some issue with the credit cards of your colleagues. If there is anything we can do to assist you regarding this, please reach out to us. We hope to have another chance to restore your confidence in us. Sincerely, Hotel Management
Bathtub walls dirty water leak
Business response:
Minerva, thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the respective team, and we're working with them to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
This hotel should be avoided at all costs unless you like dirty and smelly rooms. The place is filthy as hell. There was hair inside the bath tube, the trash can was full from previous guest and carpet is super dirty and sticky. Don't expect any cleaning if you are staying for one week or less. Staff varies from ok to good and a bit pathetic. You got to ask the reception for clean towels and toilet paper and they expect you to collect. Continental Breakfast was actually non-existent. They advertise from 6:30-9:30 but I went ... read more
Business response:
Rodrigo, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.