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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It seems like it wasn’t cleaned. The bathroom sink and tub were still dirty and all of the pillow cases were stained.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your feedback regarding the bathroom will be shared with our housekeeping team to improve our guest experiences. Also, your concern about the pillowcase stained will be shared with the appropriate team. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
They stated they put me in a king bed but my boyfriend is 6'2 and was hanging off the bed.
Business response:
Thank you for reviewing your stay. We are sorry for the disappointment you had with the size of the bed and regret the inconvenience it caused. We wish we would have had an opportunity to make this right for you while you were here, so your stay would have been enjoyable. Thank you again for your feedback. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Rooms not tidied daily, toiletries not supplied for full stay, and breakfast area not central localized (difficult for me to walk to due to mobility issues.)
Business response:
Thank you for taking the time to review your stay. We apologize for the trouble you had due to the housekeeping policy and for the inconvenience you had in our breakfast area. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I didn’t like housekeeping banging on the door and opening it at 9:30 AM WHEN I was Sleeping and then doing it again at 10:30 . I came in at 3:30 am and Needed All the Sleep I could Get!! I know EXIT time is 11am! Why Don’t U have door hangers ?? There must be another way to figure out if the rooms are vacant. Come on figure it out!
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for bringing this to our attention, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
There was blood & hair in my bed sheets when I got there seem like they didn’t even change the sheets . It wasn’t a clean environment to be in . Very disappointed.
Business response:
Thank you for your recent visit and your feedback. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Worst stay ever The place is falling apart! Holes in the walls, outlets that don't work, and my favorite part, we did not get in until close to 1 am due to the long drive. At 6:45 in the morning, the cleaning ladies were standing outside our door having a loud conversation and then decided to come in! Worst experience ever!! Do not use this hotel awful!
Business response:
Katherine, thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Did not have enough kitchen utensils, bowls, plates, cups, dish soap, coffee machine, sheets, blankets, room phone didn’t work...Ill prepared for guests! Room was worn.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. Your feedback will be shared with the appropriate team members to improve our future guests’ experiences. Also, we apologize for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Bad Experience Had given my room to another guest and all that was left was a smoking room
Business response:
Michael, thank you for being our guest and providing your feedback. We are sorry for the reservation issues you had and were unable to accommodate you with the suite of your choice. We apologize for the inconvenience. Your feedback is appreciated, and we hope to have another opportunity to provide you with the suite you desire. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,325 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.