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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not get a room
Business response:
Dear Breanna, thank you for sharing your review. We are terribly sorry about the issues you experienced, even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Nothing
Business response:
Dear Robert, thank you for taking the time to share feedback. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Hotel Management
I thought Extended Stay America is at least a three star hotel, but I was so disappointed: the office had bad smell like mold or something. My room was at the back building, separated from the main one. That was exact like a cheap motel: there was only ONE tiny tube of conditioning shampoo for both of us, two night stay. When we needed more and went to the office to get it ( there was no answer on the phone), we found out that the staff left at 11:00 pm. The breakfast was another disaster: absolutely no juice, no bottled wat... read more
Business response:
Dear Lechi, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Room smelled awful - like cigarette.
Business response:
Dear Cindy, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Too pricey for the conditions of the rooms kept and the size. Poor quality stuff everywhere. Worn out things, needs maintenance and repairs. Not clean, not worth at all for $290 a night stay!
Business response:
Dear Veena, thank you for the detailed evaluation and for taking the time to comment on your stay. We regret our disappointment with not meeting your expectations regarding the cleanliness and size of your room. Your comments will be shared with our team, and we will use them for future improvements. Again, we apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Sincerely, Hotel Management
Do not stay here I would not recommend this Hotel. There are a lot of 'resident families' that seem to live there. This was not the issue. The issue was children were allowed to run freely until 4am. Screaming, riding bikes, yelling as well as their parents. It was so incredibly rude. We were to stay another night, but I checked out as we received no rest. Thankfully, the young man at the front desk was very apologetic and refunded my second night. The pictures online also did not depict the true condition of this hotel . I ... read more
Business response:
Dear Guest, thank you for posting your feedback about your stay. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are glad that the front desk staff was helpful enough to solve the situation to your satisfaction. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.