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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled really strange in the lobby. It seemed like the air conditioner was off and it was musty and dirty inside. The hotel was dusty and floor was sticky. Never staying in these chain hotels again.
Business response:
Ang, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
I don't often write reviews but this place really needs some feedback. No issues with the staff at the front desk, they were helpful and friendly. The units here pretty worn. Our room had sticky floors, the pull out sofa bed was visibly stained and very well worn. Bathroom fixtures were worn to the point that we were not able to adjust for a hot shower, mildew on shower caulking, missing a hair dryer and had to ask at front desk. Just felt a bit yucky the whole time I was there, glad it was just one night. No extra blankets ... read more
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Mold and water damage was in bathroom. First room smelled like cigarettes.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issue you mentioned. We hope you will consider giving us a chance in the future so we can pro... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Nothing that wow me. Wifi down for my entire time there. Faucet leaking and room smell sweat.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This place needs some work. For starters, when I arrived, I was waiting so long to be greeted at the front desk that I had to call the actual hotel to get someone to come up front to check me in. There is no pool or fitness center as well. I found random hairs in the bathroom area and the shower head was leaking very badly. I would not choose to stay at any of these locations again.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the concerned departments to make sure such incidents can be prevented from occurring again. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
horible place to stay no good at all - will never stay there again and will ask my company blacklist this place
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
it sucks
Business response:
Shiva, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,326 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.