Extended Stay America - San Diego - Sorrento Mesa

Business response:

Thank you for your review. We apologize for the inconvenience you had due to our hotel policy. Please know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We have also asked our pest control provider to service your room immediately. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management 

Business response:

It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manageme... read more

Business response:

Nicholas, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thank you so much posting a review of your stay. Your comfort will always be our top priority, so we apologize that we did not properly service your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope we have the chance to make it up to you at a future visit. Sincerely, Hotel Management 

Business response:

Birendra, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We are disappointed we fell short of your expectations and apologize for not providing the level of service you deserved. We have shared your feedback with our associates to ensure this does not happen in the future. We hope you will give us another opportunity to have you as our guest so we can replace this experience with a more positive memory! Sincerely, Hotel Management 

Business response:

Ruth, thank you for choosing Extended Stay America for your stay. We are glad your overall experience was good, but your rating indicates we have room for improvement in some areas. We hope you will give us a chance to provide you with the perfect visit the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we are truly sorry. Thank you again for your feedback, and we hope you will choose us in the future when you are in our area. Sincerely, Hotel Management