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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here The staff was clearly just there for the job. They didn’t seem even fake friendly. The location is in a quiet part of SD since the nearby blocks are mostly offices. But the hotel needs a serious facelift. It’s dingy and we finally left after we saw our 3rd cockroach in our room at 11am! We forgave the 2 in the tub at midnight. I think it was inconvenient that the limited dishes offered weren’t in the rooms and had to be requested at the lobby. And the breakfast was the worst. They shouldn’t be allowed to cal... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Fromt desk person wearing globes while with customer , room smells cigarette and floor nit very clean
Business response:
Thank you for being our guest. We apologize for the cleanliness issues and the smoke odor you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also follow up with the team to ensure we are doing everything possible to minimize the smoke odor so that our guests are not impacted. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hot... read more
Disgusting room This place was disgusting... I will never stay here again. The bathtub was disgusting hair everywhere and the sink was clogged the carpet was wet from the ac leaking making the room smell with crap I was so disappointed with this room
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There is no service. They do not even clean the room. I got four big bites on the arm and leg, not sure it was mosquito or some other bug. My arm and leg are still swallen after three days. The breakfast was just on a small table in a very tiny lobby, only around 100 sq feet. The food looks terrible if there is any. Do not stay there!
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Please consider a future stay as we would welcome the opportunity... read more
On our last hour of our stay, we saw a cockroach roaming inside the fridge. When you see 1cockroach around in an area, there might be hundreds lurking in the dark as well.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely weren’t to the mark in this attempt. Your feedback for the odor and cleanliness has been shared with the housekeeping team for review and action. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Awful hotel. The non smoking room stank of cigarettes. The carpets were stained and it was the worst hotel I’ve ever seen. I checked in, went to the room and checked out immediately. I ended up having to book another hotel on the fly. Dreadful place.
Business response:
Thank you for sharing your thoughts about your recent visit. We apologize for the cleanliness issues and the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.