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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won’t stay here again... Check in attendant Brian on Thursday night was not very friendly but overall checkin process was easy. The room was not super clean and the shower constantly dripped but it was otherwise satisfactory. On Sunday night we went to use our room key late at night after leaving a concert, and it wouldn’t work after several tries. We then went to the front desk where we proceeded to wait 20 minutes, called the front desk 3 different times and it rang and rang with no answer and no attendant in sight. I had ... read more
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered while you were here and that our team did not provide you with excellent service. Your feedback has been shared with the housekeeping and front office team. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will con... read more
Made reservation for two queens front desk agent with dreadlocks told us that I would need to pay $45 more a night for upgrade to two queens. After some hassle and looking for the reservations he accompanied us. Same thing just happened in Orlando Florida at the Convention Center, Extended StayAmerica. I’m starting to believe it’s a regular policy of theirs. Had to bring up plates and silverware to the room none available at time of check-in. Well lit parking lot , but rooms are gross, dishes brought up we not clean. Needs t... read more
Business response:
Dear Jennifer, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Property was quiet but cleanliness is a big issue here. I was chased out of my bed by a black widow spider. Luckily I wasn’t sleeping. Attendant on duty quickly gave me another room.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered and the inconvenience you had due to the bug in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. On a positive note, we're glad to know our staff were able to accommodate you another room. We hope you will give us another chance to provide you with a much-improved experience. Sincer... read more
It seems like it wasn’t cleaned. The bathroom sink and tub were still dirty and all of the pillow cases were stained.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your feedback regarding the bathroom will be shared with our housekeeping team to improve our guest experiences. Also, your concern about the pillowcase stained will be shared with the appropriate team. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
They stated they put me in a king bed but my boyfriend is 6'2 and was hanging off the bed.
Business response:
Thank you for reviewing your stay. We are sorry for the disappointment you had with the size of the bed and regret the inconvenience it caused. We wish we would have had an opportunity to make this right for you while you were here, so your stay would have been enjoyable. Thank you again for your feedback. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Rooms not tidied daily, toiletries not supplied for full stay, and breakfast area not central localized (difficult for me to walk to due to mobility issues.)
Business response:
Thank you for taking the time to review your stay. We apologize for the trouble you had due to the housekeeping policy and for the inconvenience you had in our breakfast area. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I didn’t like housekeeping banging on the door and opening it at 9:30 AM WHEN I was Sleeping and then doing it again at 10:30 . I came in at 3:30 am and Needed All the Sleep I could Get!! I know EXIT time is 11am! Why Don’t U have door hangers ?? There must be another way to figure out if the rooms are vacant. Come on figure it out!
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for bringing this to our attention, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.