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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It came with a kitchen but there was not a single cup or coffee machine, they did have in the front desk bust you need to request it, I was not able to heat a cup of water, very inconvenient. They do not provide breakfast like other hotels, only coffee and muffins grab-and-go, low quality.
Business response:
Thank you for choosing to stay with us. We apologize for the inconvenience you had due to our hotel policy and for not meeting your expectation with our grab-and-go breakfast. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room. We will also share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future... read more
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Business response:
Ryan, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Brandon, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not what I expected. Not clean and way too smokey. Front person never at front.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Old unkept hotel Only stayed one night, when I booked for 11 days. 2nd night there was not any hot water and the front desk couldn't tell me when the hot water would return. They were very rude. I ended up staying at a different hotel the rest of my trip. Bathroom tub had a lot of rust in it.
Business response:
Thank you for being our guest. We are sorry for the poor service you received and for the rude behavior of our associates. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Please know, we provide thorough training for all staff, and we will redouble our efforts. Also, we have alerted our maintenance team about the hot water, and they will check the temperature. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, H... read more
Location is behind a public storage facility. Walls are very thin and can hear what everyone is “doing” and saying. Shower doesn’t have a place to put the soap except for the floor. Shower floor blends in with the bathroom floor only divided by s curtain. No impressed. Way overpriced for the quality.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible Experience This hotel was terrible! We stayed for one night. Overpriced and not worth it. It seems that people book this place because of the location but the management doesn't put any effort into updating their rooms. The breakfast was basically coffee with some snack bars ... The shower head did not have any flow of water ... There were flies in the room going around like a dumpster ... The room smelled really bad and damp ... The toilet was not functioning well and needed maintenance ... Wish we didn't book he... read more
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,326 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.