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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was blood & hair in my bed sheets when I got there seem like they didn’t even change the sheets . It wasn’t a clean environment to be in . Very disappointed.
Business response:
Thank you for your recent visit and your feedback. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Worst stay ever The place is falling apart! Holes in the walls, outlets that don't work, and my favorite part, we did not get in until close to 1 am due to the long drive. At 6:45 in the morning, the cleaning ladies were standing outside our door having a loud conversation and then decided to come in! Worst experience ever!! Do not use this hotel awful!
Business response:
Katherine, thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Did not have enough kitchen utensils, bowls, plates, cups, dish soap, coffee machine, sheets, blankets, room phone didn’t work...Ill prepared for guests! Room was worn.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. Your feedback will be shared with the appropriate team members to improve our future guests’ experiences. Also, we apologize for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Bad Experience Had given my room to another guest and all that was left was a smoking room
Business response:
Michael, thank you for being our guest and providing your feedback. We are sorry for the reservation issues you had and were unable to accommodate you with the suite of your choice. We apologize for the inconvenience. Your feedback is appreciated, and we hope to have another opportunity to provide you with the suite you desire. Sincerely, Hotel Management
This was a tough night! We booked this room for the king bed and sofa sleeper for my two kids. The sofa sleeper was so small. My 8 and 7 year olds barely fit. An average adult would have there legs hanging off the end. When we opened the sofa sleeper it hadn't been made. We called the front desk to ask for sheets and they said we can come get sheets and make it ourselves. When we got to the front desk they were not happy giving us extra sheets, but they eventually did. The sofa sleeper was looking pressed up against the AC s... read more
Business response:
Thank you for sharing your feedback. We are sorry for the problems you had in your room and regret the service issue you had. We have shared your feedback with the front desk team to improve our service going ahead. Also, your comments will help us to improve our facilities moving forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Lack of towels, cups, utensils, and did not once clean room
Business response:
Thank you for the feedback. We are sorry our hotel policies were not explained to you upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We are gratefu... read more
DON'T STAY HERE! This hotel simply put is not acceptable. It should be removed from Hotels.com. The service is horrible and the hotel is extremely run down and in very poor condition. It is also the ONLY hotel I've ever stayed at that did not have an ice machine or have ice available upon request.
Business response:
Christine, thank you for your review of your recent stay. We are sorry our hotel did not meet your expectations, and for the service issues you encountered. We will share your feedback with the appropriate teams to ensure steps are being followed, and we do not disappoint you in the future. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Very very outdated and old property. Pictures do not do justice, so when you get there and pay $162 for one night, it makes you very upset!
Business response:
Thank you for being our guest. Please accept our apologies for not meeting your expectations with our property and regret the inconvenience caused. Your feedback has been shared with the appropriate individuals in our organization. We hope to have the opportunity to welcome you back on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.