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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is a dump. I cannot imagine anyone giving this a rating above 1-2 unless they are shill for the owners. First, this is supposed to be for extended stay. Except for a refrigerator and two burners, there were no plates, bowls, glasses, silverware, or pans available. When I asked about this, I was told they were full and "there were not enough supplies to go around". In the evening, the parking lot was only one third full and there were many dark windows. When we returned in the afternoon, the room had not been clean... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We ended up staying at the Courtyard Marriott.. very unpleased with the extended stay
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I gave an overall rating of average because I don’t really know how the price compares to other places in the area. The hotel is a little run down. When I entered my room it had that smell you get when you enter some Las Vegas rooms. You know that cigarettes were smoked in here for a long time before it became a smokeless hotel. The breakfast is not much...oatmeal packets, granola bars, maybe a little fruit. My son’s basketball team stayed there in a big part because the coach thought there was a decent breakfast to feed the... read more
Bad service The room that we booked was not available when we got there even though we booked it that morning. The room was not clean. The shower had no water pressure and hot water would come and go.
Business response:
Thank you for reviewing your recent visit. We apologize for not living up to our commitment to a clean, fresh, well-maintained environment during your stay. We have followed up with the housekeeping and maintenance teams for review and action. We do hope you will give us another chance the next time your travel brings you this way. Sincerely, Hotel Management
很糟糕的體驗。 不優的住宿體驗，沒客房清潔，環境設備舊。我們五個同事訂這間，入住時使用的信用卡全部都在美國被盜刷。五張信用卡只在這裡有共同消費也都是交給櫃台人員刷卡。出差美國很多次，就這次經驗是最不爽的。
Business response:
Thank you for your feedback. It is disappointing to read about the unsatisfactory experience you described. We are sorry there was some issue with the credit cards of your colleagues. If there is anything we can do to assist you regarding this, please reach out to us. We hope to have another chance to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.