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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff were rude, there were ants inside the room and it did not get addressed properly, not real clean, etc.
Business response:
Thank you for your feedback. We apologize for the cleanliness issue you encountered in your room and that we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have discussed your feedback with our team, and we will redouble our efforts to ensure this does not happen again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Almost as good as no-tell hotel Too far from my location the bathroom in need of repair thin walls
Business response:
Earnest, we are sorry that our location was not ideal for you and for the maintenance issue you had with the bathroom. We have shared your feedback with the team to take corrective actions. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
First of all, I was not able to get the room I paid for which was a double bed. I was called and informed that the only room left was a single smoking room which I had no option but to take since everything else in the area was booked or way too expensive. No rollaway bed was available or extra bedding so one of my children had to sleep on the floor with minimal covers. Not happy at all and will not be staying here again.
Business response:
Rebeca, thank you for taking the time to post a review. Please accept our apologies for not accommodating you in the room of your choice and for the inconvenience you had due to it. Please be assured that we’re reviewing the whole situation with our front desk team in order to know what went wrong, and we're taking necessary steps to make sure such incidents are prevented from happening again in future. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
pathetic pathetic
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The phone didn’t work for me to call the front desk for me to tell them all the other things that were wrong. Like how we needed towels but the lady at the front claimed they didn’t have any. I asked if they had a blow drier n she said AGAIN that they didn’t have any. Also we found hair all over the bed like they didn’t even clean the sheets. So gross. Never staying here ever again.
Business response:
Christine, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. Please be assured that we have discussed your feedback with the appropriate teams, and we’re taking the necessary steps in order to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
DO NOT RECOMMEND AT ALL! Very disappointed by the quality of this hotel, especially being in a high end location. We have stayed in other Extended Stays in the past, and it was no way near like this one. Rooms had a very mold/mildew, rotten odor as soon as you opened the door. Furnishings were old and rusted. Counters were cracked, tub was pealing. Just horrible!!! For the high price we paid, this hotel was definitely not worth it at ALL!!! For such a large franchise throughout the US, you would expect better, much much bett... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Not a good hotel at all. I will never stay there again.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The property was convenient because it had a kitchenette, the included breakfast was poor, no muffins, and the rug of the lobby where food was served was disgusting! The room smelled dirty,the rug needs to be replaced and the walls painted. Bathroom shower leaked constantly leaving the floor moldy,the faucet in the shower was calcified. Employees are nice and they do what they can to help.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
the first room Shower and anmenity was not working ans maintenance on site to fix the issue
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,326 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.