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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Santosh, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Breakfast was false advertising, just fruit When I was told that b fast was just fruit and set up in check in area ... I thought false advertising! Too expensive for all of this..the room smelled, uncomfortable bed and pillow and dirty carpet, looked crappy. Definitely not worth the $ they charge.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
NOT HAPPY
Business response:
Stephen, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Very bad night We booked a delux room with king bed and a sofa bed for 3 adults. When opening the sofa bed, it was full of food crumbs, the mattress very dirty and stained and you could feel every spring in it.. so horrible.. we covered it with a bed sheet and we tried to sleep on it but there was no way someone could sleep on it. It was better to sleep on the hardwood floor rather than on the sofa bed. Terrible. No coffee maker or mugs in room..so cannot even warm the water because nothing is provided (maybe we need to ask ... read more
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I asked for the items, so I could use the kitchen, they said they would bring them and never did even after calling and asking a second time. no cup, no plate, not even a spoon. I paid to have a kitchen, it would have been nice to be able to use it. I guess to save money there is only one person on duty and have too much to do, like answering the phone at the front desk. Not that I was able to call from the room, the phone did not work. I informed them of it, they said they would fix it, they did not. If you like dirty, stai... read more
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Dated and need of upgrade. Quite a few people "hanging out" in parking lots.
Business response:
We sincerely apologize that our facility fell short of your standards and the inconvenience caused to you while here. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Other than good location, yt's overpriced for it's quality. The room is old. Won't go again or recommend to friends. Only muffins and energy bars for breakfast.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
wouldn't recommend. First room I was given wasn't made up or was occupied. 2nd room was fresh not not marvelously clean. The AC unit spit out a serious amount of dust. This was absolutely disgusting and unsanitary. I subsequently developed a cough and sinus irritability from this. I like that there is a kitchenette, however no pans, utensils or even a mug. Makes the kitchenette redundant. The internet is 100kb a second, which is really slow - I used my phone instead. They accept pets, which some people may like.
Business response:
Thank you for sharing your review with us. Please accept our apologies for the cleanliness issue you had which inconvenienced your stay. We have discussed your comments with our housekeeping team, and we will be more diligent in our efforts. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,326 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.