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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathtub walls dirty water leak
Business response:
Minerva, thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the respective team, and we're working with them to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
This hotel should be avoided at all costs unless you like dirty and smelly rooms. The place is filthy as hell. There was hair inside the bath tube, the trash can was full from previous guest and carpet is super dirty and sticky. Don't expect any cleaning if you are staying for one week or less. Staff varies from ok to good and a bit pathetic. You got to ask the reception for clean towels and toilet paper and they expect you to collect. Continental Breakfast was actually non-existent. They advertise from 6:30-9:30 but I went ... read more
Business response:
Rodrigo, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Room was not Vacuumed, not Taken trash out first chack in day Not made our beds and again not trash next day.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The check in clerk Brian was rude and dis interested. The windows did not block the noise from the traffic.
Business response:
Thank you for choosing us. We are sorry for the inconvenience you had with one of our associates and for the noise issues you had. Your feedback will be shared with our front desk manager to ensure this is not repeated. We value your feedback and hope to have a second chance to serve you better. Sincerely, Hotel Management
The kitchen was nice. The bathroom was awful; the fan did not work properly and the shower was poorly put.
Business response:
Thank you for staying with us. We sincerelyapologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Our guests deserve a clean, well maintained, and comfortable suite while staying with us.We apologize you did not have a better experience during your stay,and we are certain your next visitwill be pleasant. We hope you will give us a second chance to prove ourselves. Sincerely, Hotel Management
The room wasn’t in the best condition overall. We can hear other guests music through the walls. We checked out earlier rather than staying there another night.
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.