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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old facility
Business response:
Dear Hisanori, thank you for your feedback. We uphold all of the brand standards for quality and service. We are so sorry that our hotel fell short of your expectations, and we thank you for bringing your concerns to our attention. We hope you will continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management
I liked this place they seemed great we got switched here because of a terrible facility originally being unable to have us....then we were switched here where a manager who had previously been called and I formed of our situation was willing to help us and said to come in and we were booked here and hoping arrival he would not let us check In because "AHMAIL" who was manager and informed we had been out in the rain and delayed hours previously at the other hotel .. would not let us check in while it was pouring rain and I h... read more
Business response:
Nathan, thank you for taking the time to show us your concern. We can understand your frustrations and regret any displeasure caused due to the instance you mentioned. It is never our intention to cause any inconvenience and hope you will understand that our associate was only following the procedures. That said, kindly allow us some time to look over your concerns, and we would be grateful for your patience during this time. Sincerely, Hotel Management
What a waste After traveling half the day and all night we decided to aquire lodging. We made an earlier trip to the grocery store in an agreed attempt to eat healthy and cook our meal, leading to the fact of our need for a kitchenette. Calling around at 5am and we were only able to speak with a few establishments before finally speaking with a lady at the Extended Stay America Suites San Carlos Ca. She stated there were available rooms and she would be happy to check us in anytime after 7am on Nov.12,2021. Although thirty m... read more
Business response:
Sabrina, thank you for your review. We are sorry for the incident you outlined and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
The room that i stayed in was not clean at all. It had so much dust in the room and i wasnt able to open the window for ventilation. The floors were sticky. AC did not work either. It was a horrible stay and would definitely ask for my money back.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We aresure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, andwe hope this isolated incident will not keep you from returning to enjoy a greatexperience nex... read more
It was picked because it was close to downtown RWC. I arrived there around 2 or so. Was told I could not check in until 3 even if they had rooms ready. Very rude person. Very disappointed that it didn't have coffee in the room.No conditioner or hand cream in the bathroom.My room key didn't work 3 times and when I went down to have it replaced the front desk told me to not put it next to my phone. I replied that I had it in my pocket and that I know not to have it next to my phone. It say a take a go and there were only bars ... read more
Business response:
Thank you for your review. We are sorry for the unpleasant stay you had with us and for the unsatisfactory service you received from one of our associates. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We also regret your disappointment with our grab-and-go breakfast offerings. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
The room was not clean, hair on sink and tub. Had to clean it myself.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The rooms are very cold and the heater takes Forever to heat The room there’s no heating vent in the bathroom it’s freezing. There’s no coffee machine and the staff don’t even offer any info about amenities. Eilyn at the front desk only answer is” I don’t have anything available” TERRIBLE PlACE TO STAY...🙁☹️
Business response:
Thank you for sharing your concerns. We apologize for the issue with the HVAC unit. We will discuss your comments with the maintenance team. Moreover, we also apologize that our front office associates did not inform you about the amenities we offer. We will use your comments to enhance our service levels. Counting on your kind generosity to accept our apologies, we hope you will afford us a chance to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.